Supervisor, Technicians

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POSITION SUMMARY: Provide supervision, direction and development to Field Service Technicians and assure that customer service, safety and financial goals are met.MAJOR DUTIES: (May perform any or all of the following duties.)
Support, supervise and evaluate activities of Communications Technicians to assure the highest caliber of customer service.

Assign and organize field activities to optimize resources in the most efficient means possible, through the use of strong communication skills both written and orally.

Work with customers on conflict resolutions to better educate and provide the necessary feedback to retain their business/loyalty.

Assist in the development of departmental goals and objectives to assure effective administration and implementation.

Evaluate the performance of Communications Technicians in determining career advancement and special project assignments.

Report all accidents, losses or property damage to the Technical Operations Manager or designee.
Maintain tools, account for assigned equipment, and conduct safety inspections, meetings and investigations in prescribed manner following established procedures and/or protocols.

Punctual, regular, and consistent attendance.Qualifications
EDUCATION: High school plus 2 years' technical school or equivalent in work experience and self-study. A valid Washington or Idaho Driver's License.Preferred Qualifications:
Strong organization, project management and team motivation skills. Proven customer service orientation. Knowledge of cable television products and services. Technical field experience.
Ability to coach, supervise and train others with confidence. Ability to use personal computer and software applications and general knowledge of computer hardware architectures. Ability to communicate both verbally and in writing in a clear and straight-forward manner.EXPERIENCE: 4 years' experience in cable industry with at least 1 year as a Senior Technician. Strong HSI and CDV skills preferred. Supervisory experience a plus.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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