Customer Service Representative

See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Coordinate the prompt handling of all customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.

Ensure timely responses to customers. Handle all written correspondence received from/send to customers in a timely manner. Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. Participate in corrective branch action to resolve deficiencies.

Take an active role in selling Graybar goods and services on all inbound calls. Provide support on product selection and application. Participate in Quality Improvement Teams in an effort to limit rework and improve services. Perform other duties as assigned.


REQUIREMENTS
College degree or equivalent experience. Two or more years of progressive responsibility, counter sales experience preferred. Broad knowledge of branch inventory products and company services. Ability to handle a variety of customer situations with enthusiasm and tact. Display excellent communication skills. Ability to work with all levels of employees and management, both internally and externally.




For immediate consideration, e-mail your resume to: <A href="mailto:[Click here for email]">[Click here for email]</A>

Please use Reference Code: PHAZ - Customer Service



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Graybar Electric is an Affirmative Action/Equal Opportunity Employer M/F/D/V.