Mobile Field Technician - Indianapolis, IN

MOBILE TECH
Primary Purpose: This position will provide customer service solutions for our customers, while maintaining the reduction of returns and creating a service revenue stream.Responsibilities:
Support multiple assigned storesDriving Tech Service RevenuesManaging and Performing all Mobile Technician Service WorkCustomer ServiceManagement of all jobs through Ruscomp systemAiding in Tech Services SalesLoss PreventionCustomer Service:
Ensure high level of customer service and ethical selling practicesRespond to and resolve customer requests and complaints as necessaryRole model for Team C.A.R.E. values and EASY Selling Model in all interactions and communications with customers, associates, and managers to foster a service culture
Loss Prevention:
Responsible for protecting Staples assets at all timesManage parts procurement for each service repairEnsure proper technical procedures are being executed to limit Staples liability with services performedPromote awareness in stores to reduce Loss Prevention issuesTo apply, please email resume to [Click here for email]Qualified applicants will be contacted for an interview.or apply online www.staples.com/apply when prompted enter store number 1700.(Please do not click the "back" button on your internet browser during this process
REQUIREMENTS
Qualifications:
A+ CertificationApplicable vendor certificationsCustomer ServiceSelling SkillsProblem Solving