Reservationist - Dining Room - Hotel duPont

DuPont is a science company. We bring science to the market place in ways that benefit people and generate value for our shareholders. Our five major growth platforms in the new century are DuPont Agriculture & Nutrition, DuPont Performance Materials, DuPont Safety & Protection, DuPont Coatings & Color Technology, and DuPont Electronic & Communication Technologies. At DuPont, we help create the future through science and technology. Professionals in science, engineering, business and information technology are at the heart of this creative process. As one of the most innovative companies in the world, DuPont is looking for professionals who have deep desire to work at the leading edge of their fields such as material science, electronics, biotechnology, polymers, chemicals and agricultural chemicals, finishes and fibers, to further our global leadership in these areas.




About the Hotel duPont

Luxury is a word we take seriously at the Hotel du Pont. Located in the heart of historic downtown Wilmington, Delaware and just minutes from the illustrious Brandywine Valley, our internationally renowned property caters to our customers' sophisticated style and demand for exceptional quality. We offer the finest personal service and prompt attention to every detail.



Address: 11th and Market Street, Wilmington, DE 19801

POSITION PURPOSE

Reservation agent's purpose is to respond quickly and accurately to request for future reservations while selling all of the hotel services, maximizing occupancy and satisfying guest needs.









FUNCTIONAL RESPONSIBILITIES

Monitors and responds appropriately to guest, travel agents and contacts by telephone, to sell the overnight accommodation and hotel facilities





Maximizes revenue and occupancy to reach budgeted goals





Follows standards, policies and procedures to ensure 4-Star, 4-Diamond Service





Communicates to supervisor the necessary information for needs of VIP, groups and any other special needs





Books blocks of rooms for social functions i.e. weddings (Hotel and DCC)





Handles daily correspondence, confirmations, information and wedding letters





Researches travel agent commissions





Processes electronic reservations, communications through e-mail, Preferred system, fax and internet





Updates availability in other systems (i.e. Trust II, Historic Hotels)





Makes sure files are kept up-to-date and rotated monthly





Contacts guests regarding "no shows" and place charge on guest's credit card






























REQUIREMENTS
KNOW-HOW/EXPERIENCE

Qualified candidates will have:



High school diploma or its equivalent



Hotel experience in Reservations or Front Desk



Strong English oral and written communication skills



Pleasant phone voice



Computer and keyboarding skills



Strong organizational skills



Ability to handle guests in a patient way



Strong interpersonal skills with a "guest first" mentality



Attention to detail

PROBLEM SOLVING Qualified candidates must be able to:



Work courteously with fellow employees



Work in teams with individuals of diverse backgrounds



Learn Hotel duPont procedures and policies to ensure guest satisfaction, maintain standards, maximizing revenue and occupancy

ACCOUNTABILITY:





Qualified candidates must:

Work in a fast-paced environment with focus on quality and safety



Be self-motivated and work autonomously





ADDITIONAL INFORMATION

Position requires availability on weekends and holidays and is considered to be essential



Position requires long periods of sitting