Assistant Manager - San Diego (Gas Lamp Area)

ASSISSTANT MANAGER POSITION DESCRIPTIONDepartment: Restaurant and Retail DivisionLocation: San Diego (Gas Lamp area)
Reporting Relationship: Regional ManagerDirect Reports: varies
FLSA Status: Exempt- Full-timeSummary: To uphold the integrity and promote the image of Ghirardelli through effective management of store operations and guest services. Work closely with Shop Personnel, Regional Managers and appropriate Corporate Personnel to obtain optimum performance and brand recognition.Key Job Responsibilities:
1.Management
·Develop, through the proper usage of Leadership Techniques, Assistant Managers and Supervisors.
·Ensure the well-being of Shop Personnel through effective management of safety issues and protocols.
·Effectively communicate with all levels of the organization by following company standards of team building and recognition.2.Retail Operations
·Establish and effectively control Daily Store Activities/Priorities.
·Uphold the values of Exemplary Customer Service through the modeling of behavior and establishing appropriate guidelines.
·Maintain high standards of Cleanliness and Food/Product Safety.
·Monitor the integrity of the inventory control systems by working with Vendors, Merchandising, Sales and Accounting.
·Proper usage of the MICROS systems in all its functionalities including Payroll, Inventory Management, COGS, GP, and Customer Service.
·Monitor sales and labor issues on a daily basis with a goal to maximize profitability without sacrificing customer service.
·Work in conjunction with Regional Managers and Accounting Department to establish P&L for the store.
·Maximize efficiency in the store through the usage of Daily Store Audits.
·Work in tandem with Regional Managers to establish store plans that are attainable and growth oriented.
·Perform Inventories of goods by following time tables established by corporation.
·Maintain Inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel.
·Respond in a timely manner to all avenues of Customer/Guest Services.
·Monitor the performance levels of the shop through statistical analysis of all appropriate reports.3.Selection and Development
·Perform basic Human Resources functions of payroll, scheduling, selection, interviewing and hiring under the auspices of the Human Resources Department.
·Develop shop personnel through the Performance Improvement Process and the pay for Performance Guidelines.There is no relocation available for this position, only local candidates should apply. This position closes on October 30, 2006; only qualified local candidates' resumes will be considered if submitted by the closing date.
REQUIREMENTS
Skills Required
·Strong oral and written communication skills
·Ability to work with little or no supervision.
·Team building skills of empathy, building of self-esteem, motivational techniques and empowerment.
·Ability to manage time effectively.
·Computer literacy preferable in MICROS, Excel, Outlook, Power Point and Office Manager.
·Analytical ability for statistics and forecasting.
·Knowledge of POS systems
·Restaurant & Retail acumenPhysical Demands/Working Conditions
·Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
·Rare to Occasional Simple Grasping
·Rare to Occasional ability to lift and carry up to 50 pounds
·Occasional to Constant Sitting
·Occasional to Constant Walking
·Occasional to Constant Standing
·Rare to Occasional twisting of the neck and waist
·Rare to Occasional Reaching at or below the Shoulder level
·Ability to travel to various locations across the country
·Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
·Rare to Occasional Squatting/Bending/Stooping/StretchingEducation and/ Experience
·BA Degree and 3 to 5 years of related experience in management in the restaurant field; or equivalent combination of education and experience.