Regional Director Quality Assurance

The position is responsible for the leadership of the North American region 2 quality assurance functional group and plant quality managers. Leadership skills will be needed in this role to improve our non-Automotive customer relationships and develop systematic customer feedback mechanisms. The responsibility includes but is not limited to process and final labs, product and system certification and documentation, auditor activities, succession planning, gage control, customer audits, customer quality communications, statistical process control (SPC), outside supplier services/ programs (tactical SQA), quality related business operating system metrics and NA2 quality strategy execution. He/she will be responsible for ensuring compliance with all quality system (i.e. TS 16949) requirements and any follow-through and corrective actions.This position ultimately must drive our efforts and focus in the North America region 2 on providing our customers with products conforming to customer expectations and requirements and quality related processes that proactively exceed customer expectations.Position Responsibilities
The Regional Quality Director is responsible for:
Annual performance objectives for Quality personnel in several United States, Canada, and Mexico Operations:
Operating expenses and capital spending for responsibility areas.
Value added utilization of quality area employees.
All quality related business operating systems (BOS) measures/metrics such as customer complaints, customer defects (PPM), internal PPM, supplier PPM and on time delivery.
Accurate and timely ISIR’s/PPAPs, final audits, quality issue resolutions, certifications of compliance, DMR processing, Form 62 processing, etc.Results of Customer Quality Audits.Accurate and timely prints, ECR’s, cost quotations, routings, specification interpretations from the Technology / Applications Engineering / Costing activity
Compliance with all Quality system (QS) requirements as indicated by system
audits or assessments and ongoing system refinement through follow up and corrective action.Improved product quality through process change.Scrap dollar reduction.
Product quality improvement with outside suppliers.Customer quality performance monitoring and systematic improvement.Quality of statistical data and enhancing the use of statistical tools.Customer relations.Develops and directs the quality assurance functions within corporate guidelines to assure finished products conform to quality objectives and customer specifications while achieving the profit goals of the company.Conducts or directs investigations having to do with customer complaints and advises sales service personnel on technical matters relative to such complaints.Attends management meetings and assists in the development and formulation of long and short range plans, policies, programs, operating procedures and objectives.Conducts departmental meetings to pass on to supervisory personnel and employees information concerning the Product Location’s plans, policy changes, customer problems and industry trends.Maintains harmonious relationships with other department managers, company employees, customers, suppliers, factory representatives and the community in general in promoting and enhancing our image and reputation.Through contact with professional societies, educational institutions and through perusal of technical papers, textbooks, periodicals, etc. keeps abreast of new developments germane to quality assurance and related functions.Periodically, appraises employee performance and effects changes in status, wage and salary within limits of company policy and consistent with job performance.Develops statistical Process Control Policies and procedures that comply with Company Statistical guidelines and meets or exceeds customers’ requirements.Meet with customers to resolve problems and may independently negotiate resolutions that are in the best interest of all concerned.Recommends, develops, and implements programs that achieve cost savings that minimize the need for outside suppliers and services in areas such as, rework, sorting, plating, and heat treating.Qualifications
TS 16949, AS 9100, ISO11EC17025 and/or ISO 9001:2000 knowledge and experience
Supervision and managerial responsibilities to acquire sufficient background.Excellent leadership and decision making abilities.
Outstanding written and verbal communication skills.
Demonstrates capability in leading cross-functional team initiatives.Education/Experience
Degree from accredited four (4) year university in related studies and/or equivalent work experience to be determined by management.Eight (8) to ten (10) years experience in quality assurance and control techniques, product reliability, and test laboratory in the fastener industry or equivalent experience.Six Sigma Black Belt or Green Belt experience and/or certification desirable.Certification by American Society for Quality as CQE, CQA, CQM, CRE or ANAB desirable.Working knowledge of MS Office Word, Excel, PowerPoint, Access and demonstrated computer skills.Competency Requirements:
Action Oriented, Dealing with Ambiguity, Business Acumen, Conflict Management, Creativity, Customer Focus, Functional/Technical Skills, Integrity/Trust, Organizational Agility, Peer Relationships, Personal Learning, Planning, Developing Direct Reports, Managing Vision and Purpose, Strategic Agility, Building Effective Teams
Travel Requirements0% ? 25% X50% ?75% ?100%A Textron Company
REQUIREMENTS
Additional Information:
FLSA Status: Exempt
Direct Reports: # 3