Quality Assurance Coordinator

Business Unit: USFSJob Family: OperationsDepartment Name: Strategic Support & Technical ServicesNo. of Openings: 2Full-Time or Part-Time: Full-TimeRelocation Assistance Offered? NoSalary: Salary Commensurate with ExperiencePercent of Travel Required: 0 - 10%What is ING?
ING U.S. Financial Services is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more than 65 countries and 110,000 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company … we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.What are the job responsibilities?
Provide an effective and consistent means of quality review for financial transactions which meets/exceeds customer expectations. Ensures processed disbursements comply with federal, state, and customer’s requests. Confirm proper technological codes were used in processing for tax and auditing purpose. Communicates with entire team on difficult or unclear situations regarding proper application of policy and procedures. The review process also includes communication of errors to processing analyst and ensures proper sign off and control of all checks.What else can we tell you?
Overtime required during peak periods or as workload determines.At ING, we truly are at the beginning of a transformation — an evolving journey that will create a different work experience for our employees and a different customer experience for our clients. ING has set its sights on reinventing the way it delivers financial products and services. Because we understand the link between your satisfaction and our customers' satisfaction, we want to offer you a different type of employee experience that recognizes your contribution and acknowledges individual needs, interests and stages in life. Our facility in Hartford, CT is conveniently located. There is easy access to public transportation and main highways with free general parking, full-service cafeterias, an on-site fitness facility, a company store, and much more. The site is a smoke-free environment and business casual attire is currently the standard.
WHAT ABOUT BENEFITS? In addition to a competitive salary and bonus plan, we offer: Medical and dental coverage for employees, their spouses, children and domestic partners Incentive Savings Plan (401K), with a dollar for dollar
match for the first 6% of eligible pay, multiple investment options, and
immediate eligibility Paid Time Off (PTO) bank of days for employees to use for
any reason; 20 days in first full year of employment, 23 days beginning in the fifth
year of employment Pension Plan based on length of service and eligible pay; fully funded by ING. Vested after 5 years. Health and dependent care spending accounts available. Company provided life
insurance for employees; may purchase additional for self, spouses and children Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and
community service time. And much more!No agencies, please.ING is an equal opportunity/affirmative action employer.For more information about who we are and what we do, please visit us at www.ING.com/US,
REQUIREMENTS
Who is our ideal candidate?
The ideal candidate must possess strong analytical skills. They must be well organized and use time and resources to perform audits accurately and efficiently. Candidates should be team players and customer focused. Ideal candidates must be adaptable and able to quickly adjust to changing priorities. They must have the ability to work independently and be skilled in the use of appropriate PC based applications.