Call Center Quality Development Specialist

Ranked by the Rocky Mountain News as Colorado's Best Company (2006), EchoStar aggressively recruits energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the world communicates. To add to our team of talented people, we are currently seeking a Quality Assurance Specialist within our new Customer Service Center in Alvin,TX.



Specifically, duties include (but are not limited to):


Responsible for providing accurate, consistent, fair and objective evaluations of customer service representatives’ performance. Acts in a supporting role, consistently providing motivational feedback to improve the attributes that enable customer service representatives to exceed customer expectations






The QA Specialist will benefit from:

FREE satellite TV system and programming

Medical, dental, and vision insurance

Flexible spending options and employee assistance plan

401(k) and employee stock purchase plan

Tuition reimbursement

Employee referral program

Training opportunities

Opportunity for a level of responsibility that could take years to reach in other companies



job Requirements


Minimum Qualifications to be Consider


Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Excellent written and verbal communication skills



In addition, we will give preference to candidates with the following:


Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.



If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!