Implementation Manager

Purpose:
Job ID: 6720

Posting Title: Implementation Manager

Work Location: Arizona-Phoenix

Regular/Part-Time: Full-Time Regular

Revelant Required Experience: 2 years

Education: Bachelors Degree

Travel Required: 25%

Job Description:
Walgreens Health Services (WHS) is a division of the 104-year-old Walgreen Company, The Pharmacy America Trusts. Headquartered in Deerfield, Illinois, WHS is a multifaceted healthcare company offering a range of products and services. Our integrated approach to pharmacy services includes Home Care Services, Pharmacy Benefit Management, Mail Service, and Specialty Pharmacy. Walgreens Health Services is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds. WHS promotes and supports a drug-free and smoke-free workplace.

Responsibilities:
Responsible for implementation of PBM clients and products as part of the operations team. PBM products integrate pharmacy benefit offerings such as mail, specialty, clinical programs, member enrollment, data services and pharmacy claims processing. Implementation activities include developing prospects through interaction with the sales organization, consulting on PBM offerings during the client transition to WHI, project management of the implementation process including internal and external documentation, and post-implementation monitoring for client satisfaction. Activities culminate with transfer of the client relationship to Account Management staff.
Responsible for assisting the sales organization with marketing and consulting on WHI PBM products, to include formal presentations and travel to client locations. Maintain superior product knowledge to ensure client satisfaction and maximize gross profit and sales for WHI. Develop efficient implementation processes that ensure effective client interactions and result in delivery of superb quality products in a timely manner. Interact with internal departments to ensure product development meets industry needs and results in positive return on investment for clients and WHI.

Qualifications:
College degree preferred or relevant years of experience; Excellent oral and written communication and problem solving skills; Excellent relationship building skills; Ability to prepare presentations and present to large groups; Ability to analyze data, identify trends and develop recommendations for client; Must be able to manage multiple complex projects and tasks while meeting aggressive deadlines; Proficient in MS Excel, PowerPoint and Word programs; Project management, account management or sales experience preferred.
REQUIREMENTS
Please see Job Description