EHR Application Coordinator - Pharmacy

Key to Sutter's business plan, the role of Sutter Health Information Technology is to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance. Information Technology's (IT) key approaches to meet these needs consists of the Applications, Telecommunications, Project Management, Web, and Technology. We continue to review IT optimization across our affiliates, regions and entire enterprise.

Key to Sutter's business plan, the role of Sutter Health Information Technology is to make electronic data and communications available to Sutter Health employees, providers and patients to support the health and well-being of the community, enhance patient care and safety, and improve business processes and performance. Information Technology's (IT) key approaches to meet these needs consists of the Applications, Telecommunications, Project Management, Web, and Technology. We continue to review IT optimization across our affiliates, regions and entire enterprise.



THIS POSITION REQUIRES EPIC CERTIFICATION






The EHR Application Coordinator implements and supports assigned applications from both the application-user and technical perspectives. They are considered experts in the EHR application as it functions for clinical users and will provide application and some technical support for the product line in addition to providing triage and troubleshooting assistance to the product customers and Help Desk staff. They will be responsible for the build of the application function for which they are certified and because of the integration of the application and its individual functions, will be expected to work in concert with other Application Coordinators in the ongoing build and support of the system. The Application Coordinator works closely with other IT department groups as well as their vendor counterpart and may assist with some of the technical aspects of product implementation/rollout and support. The incumbent will monitor the systems for data quality, efficiency, operation, and data integrity across the various application functional components - (ED, Orders, Documentation, Pharmacy, Ambulatory processes). This position assists in critical work in system analysis, design, development, documentation, and configuration as well as testing and training of the product. It is critical this incumbent has a thorough understanding of hospital inpatient, clinic outpatient operations, along with understanding the technical environment of product lines they are responsible for. This position will manage and or participate in implementation projects as well as major installations of the product supported.

The incumbent must maintain a familiarity with new and currently installed applications in order to provide customer support and direction on the effective use and continued growth of the application products. This position must be able to provide consulting expertise to facilities with the standard product, in order to deliver best practices from both a product and operations perspective. REQUIREMENTS


Education:

A bachelor's degree in Health Care Administration, Information Management, Computer Science, the Application area, a related Health Care field is required. The equivalent combination of education, training, application/hardware support, hardware/software installation projects, and hospital/clinic operation experience may be substituted. An MBA or PMI certification is preferred.



Experience:

A minimum of five to seven (5-7) years of experience in a related area is preferred. Certification in Epic product focus, ambulatory, or inpatient at time of hire is preferred. Software/Hardware implementation experience using diversified product lines of information systems is required. Experience managing, supporting, and/or implementing complex projects that require coordination of resource, budget development, and project planning is required. Hospital and/or other health care application experience preferred.



Knowledge:

Knowledge of health care operations and structure, department-specific policies and procedures and workflows, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is preferred. Knowledge of systems analysis and design in a PC-Windows, client-server, or midrange environment is desired. Knowledge of current technology and how it is best utilized in designing systems and implementing applications is desired.



Working knowledge and understanding of information technology concepts and technologies is required. A good working knowledge of computer science, related programming, data structures and relational databases is preferred. Significant knowledge of computer systems hardware and software is required. Working knowledge of one of the following: MS NT, SQL, RPG and/or various databases (e.g., Informix, Mumps, Oracle) is required.



Special Skills/Equipment:

Must have strong problem and issue resolution experience. Must be able to be involved in multiple projects at the same time. Must have good organization skills, be able to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. Must be able to work closely with health care application users, vendors, and technical professionals, building teams when necessary. Must be committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. Must be proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes, and procedures. Must have a positive attitude and be willing to learn new skills. Must possess the ability to maintain a high level of energy and creativity while working independently or as part of a team. Must be able to act as a team leader when necessary. Must have demonstrated success in the techniques and communication skills needed to successfully support software installation and application support. Must be able to use project management and other professional software tools. Must possess excellent written and verbal communication skills. Must be able to articulate technical and user needs in a concise manner easily understood by all.







Physical Requirements:

Occasional travel and the ability to adapt to flexible work hours. Will be required to be on call and carry a personal pager 24 hours per day seven days per week for periods of time. Weekend work may be required.