Services Manager

CompUSA, unleashing the power of technology, is currently looking for fun and exciting, energetic people. You will add value to more types of businesses and clients than you ever imagined when you become part of the CompUSA team. That's because we are more than just America's largest technology retailer -- we're a one stop source of solutions for a wide variety of business and personal consumers.

Currently, we are seeking a Service Sales Manager to lead our Brookfield Services team.


Accomplishes sales and service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves sales and service operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.

Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.

Establishes sales and service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.

Implements sales programs by identifying prospects; developing field sales action plans; tracking and monitoring results.

Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.

Develops new products and product improvements by tracking industry trends and competitors; interviewing customers; analyzing competitive products; coordinating with research.

Develops service policies and programs by studying customer needs, product line service and repair issues, and installation and maintenance requirements; planning and revising service policies; negotiating service contracts; establishing customer retention programs.

Resolves service issues by organizing call-in, response, escalation, billing, and complaint systems; contracting with service providers; locating service centers.


Improves service programs by analyzing service and support failures; developing and implementing new approaches and techniques; establishing service solutions databases.

Prepares sales and service reports by collecting, analyzing, and summarizing data and trends.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Job Requirements
Skills/Qualifications:

Meeting Sales Goals, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Developing Budgets, Customer Service, Negotiating, Emphasizing Excellence.

CompUSA offers great compensation and benefit programs in a team-like environment. Benefits include 401(K), comprehensive medical, dental and vision plan, company paid employee assistance program, basic life insurance, employee discounts to purchase merchandise at cost, paid vacation, personal and sick days.



CompUSA is an Equal Opportunity Employer committed to Affirmative Action and a drug free work environment. The company provides equal employment opportunities to all persons without regard to race, color, sex, religion, national origin, age, Vietnam era/disabled veteran status, disability, sexual orientation or other bases prohibited by applicable law.