Part-time Retail Merchandiser

CUSTOMER SERVICE COORDINATOR:
RESPONSIBILITIES INCLUDE

HANDLE 80-120 INCOMING CUSTOMER CALLS VIA ACD (AUTOMATIC CALL DISTRIBUTION) SYSTEM.

PREPARE AND ENTER SERVICE ORDERS AND INQUIRIES, PERFORM NECESSARY FOLLOW-UP IN ACCORDANCE WITH ESTABLISHED PROCEDURES.

DOCUMENT CUSTOMER COMPLAINTS IN DOCUMENTATION SYSTEM AND REPORT TO MANAGEMENT.

PROVIDE INFORMATION TO CUSTOMERS REGARDING REPAIR ISSUES.

RESPOND TO CUSTOMER INQUIRIES THROUGH PHONE, E MAIL (CMS AND MS OUTLOOK) MAIL AND FAX.

PROVIDE SUPPORT FOR NEW AND EXISTING CUSTOMER BASE BOTH INTERNAL AND EXTERNAL CUSTOMERS.

RESEARCH INFORMATION TO RESOLVE CUSTOMER COMPLAINTS OR REQUESTS.

KEY INFORMATION INTO COMPUTER TO OBTAIN COMPUTERIZED REPORT.

WILL WORK ON SPECIAL PROJECTS, AS ASSIGNED.
REQUIREMENTS
FAMILIARITY WITH INTERNET.
WORKING KNOWLEDGE OF MS WORD, EXCEL AND OUTLOOK.
P/C LITERATE.
GOOD COMMUNICATION SKILLS BOTH WRITTEN AND VERBAL.