Dock Specialist/Display

Summary: Display the sales floor with merchandise by performing the following duties.
Essential Duties and Responsibilities: NFM Core Values set the standard for how staff deal with customers and suppliers, and how staff treat each other. All staff are required to follow NFM core values of honesty and integrity, customer satisfaction, quality products and services, teamwork and cost effectiveness. An essential job function of all jobs at Nebraska Furniture Mart is to attend work as scheduled. NFM is a dynamic organization. Accordingly, the responsibilities associated with this job will change from time to time due to business needs. Staff may be required to perform additional and/or different responsibilities from those outlined here.Uncrate and assemble merchandise and display merchandise on the sales floor: 85%
Confirm that correct merchandise has been picked. Uncrate merchandise from factory cartons. Attach handles, etc. Assemble merchandise that requires assembly. Tag merchandise. Apply total seal to upholstery. Pull sold product off of the floor. Wrap sold product for customer pick-ups.
Training, Safety, and Housekeeping: 10%
Attend OSHA required safety classes and specific training as mandated by NFM (i.e., Quality related classes, Service Plus, Back Education). Use sound safety practices. Identifies, reports, and take positive steps to correct any safety/security deficiency affecting NFM staff. Cleans assigned warehouse areas, including trash removal, floor scrubbing, sweeping, organizing, vacuuming, mopping, etc.Customer Pick-ups and Transfers: 5%
Greet customers. Take orders from customers and create signature copy. Verify that the correct merchandise was picked. Wrap and load merchandise into customer vehicles. Secure merchandise into customer vehicle without damaging the merchandise or the vehicle. Collect signature from customers, write down vehicle tag numbers, and put paperwork in office to be finalized. Scan labels on sold transfer merchandise. Load transfer merchandise on transfer trailer and secure it.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:1.Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.2.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.3.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.4.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.5.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.6.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.7.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.8.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.9.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
REQUIREMENTS
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: 6 months customer contact experience.6 months warehouse or labor experience preferred.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff members of the organization.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsReasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer Skills: Ability to operate scanning equipment.
Physical Demands: The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the staff member is frequently required to sit. The staff member is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Heavy lifting is required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the staff member is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud.