Mgr Training & Development

Health Net, Inc. (NYSE: HNT) is among the nation's largest publicly traded managed health care companies. Health Net's mission is to help people be healthy, secure and comfortable. The company's POS, HMO, insured PPO, behavioral health and government contracts subsidiaries provide health benefits to more than 7 million individuals. For more information on Health Net, Inc., please visit the company's Web site at www.healthnet.com


JOB SUMMARY:


The Training Manager is responsible for leading a team of Training Specialists dedicatd to supporting MHN's Government Services learning needs. The position will lead the training specialist team and partner with Program Development and Education leaders in the effective design and deployment of the appropriate training - including instructor-led (classroom and online) and self-service (online and offline) content and delivery. This position will create and implement ongoing program effectiveness tools for internal and client use, represent Program Development and Education with internal groups and clients, and create and manage new education products.


This position can be located in Point Richmond, CA, San Rafael, CA, or Irving TX


ESSENTIAL DUTIES AND RESPONSIBILITIES:


Leads team that delivers learning programs.Plans, organizes and delivers classroom ready training/educational programs and appropriate materials, including evaluation, follow-up and management participation plans.Creates content for distance and e-learning training formats.
Works with training admin support to track, document all participation and certifications for required trainings using LMS and PLM tools.
Develops and implements proficiency assessments in collaboration with Supervisors.Develops and maintains policies, procedures and guidelines that support training and development activities for Sales, Account Management, and Account Services.
Designs deliverables to meet critical, measurable performance objectives.Defines learning activities and determines appropriate delivery mechanism and media to meet desired performance objectives.All programs directly support the achievement of program goals and requirements.Contributes to New Hire Orientation training program.
Maintains comprehensive inventory of available training resources offered by vendors and external suppliers/partners.Collaborates with product development and management personnel to support the product brand, positioning, sales strategy, introduction and promotion plans.
Supports Marketing and Sales in the development trainings to support product launch and customer retention programs.Conducts needs assessments of professional staff in target roles to identify learning and skills improvement opportunities that result in measurable performance enhancement.
Supports development of train the trainer formats to deliver training - ready curriculum to internal and contracted trainers to deliver programs using a variety of instructional methods, addressing the spectrum of adult learning styles and delivery media.
REQUIREMENTS


REQUIREMENTS:



Education:Bachelor's degree required; Master's degree preferred



Certification/License:
None required; Training & development professional development certification preferred



Experience:Prior experience working in a call center environmentExperience with similar programs in a similar industryPrior experience coordinating large-scale logistics-based projectsPrior experience coordinating cross-functional, virtual projects Broad technical, professional or administrative training experience requiredThree to five years work related experience; experienced in curriculum design and development for adult audienceExperience with government procurement and project management

Knowledge, Skills & Abilities:Ability to influence/negotiateDemonstrated leadership skillsKnowledge of the unique culture of the military in general and of each branch of the military in particularTask force leadership; curriculum design and development for an adult audienceKnowledge/application of distance education techniques; classroom delivery/platform skills; group facilitation; needs assessment; procedural/technical writing; evaluation methodologiesAbility to work independentlyStrong analysis/problem solvingOutstanding oral and written communication skillsDemonstrated proficiency - MS Office, enterprise-wide software applications (preferably LMS), assessment and evaluation toolsDemonstrated experience with online learning development strategies and tools - Articulate, Captivate, Macromedia Breeze, Flash and HTML

OR
Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.



Health Net, Inc. supports a drug-free work environment and requires pre-employment background and drug screening.



Health Net and its subsidiaries are an Equal opportunity/Affirmative Action Employer M/F/V/D.