IS Operations Manager

Provides information management services by planning, implementing, controlling, and evaluating the operational aspect of the Information Systems function; directing and developing staff; ensuring optimal performance of all corporate hardware and software. Manage all areas of Help Desk to ensure daily support requirements are met.

·Maintains computer system hardware capabilities by designing and monitoring requirements and performance; ensuring that all servers are available and functioning optimally during business hours.
·Resolves computer user concerns by assigning employees; following up on work results; monitoring response and resolution time are within set standards; scheduling maintenance/ operations jobs; completing preventive maintenance requirements; troubleshooting malfunctions; consulting with vendors; calling for repairs; evaluating new equipment and techniques.
·Ensures disaster-recovery readiness by planning, implementing, controlling, and testing backups.
·Manages the purchase of all computer-related assets by establishing minimum and maximum inventory levels and reorder quantities; reviewing requisitions for authorization; conferring with vendors; selecting products and equipment by testing, observing, or examining items and estimating values of market price; attending demonstrations; defining quality standards; doing reference checks.
·Maintains staff by recruiting, selecting, orienting, and training employees. Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
·Develops, implements and enforces standards, policies and procedures for operations-related functions.
·Provides short/long-term solutions for problem PC/ server configurations by testing compatibility of new programs with existing programs; studying work load and capacity of computer system; gathering pertinent data; identifying and evaluating options; recommending a course of action.
·Analyzes and manages the integration of new hardware/ software by gathering pertinent data; identifying and evaluating options; evaluating new equipment and techniques; recommending a course of action; managing the integration of new hardware/ software.
·Coordinates technical operations project responsibilities by identifying project phases and elements; establishing timelines and budget; assigning personnel to phases and elements. Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements. Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
·Achieves financial objectives by preparing an annual Operational Support budget; scheduling expenditures; analyzing variances; initiating corrective actions.
·Maintains client confidence and protects operations by keeping information confidential
·Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
·Develop and report on Service Level Agreements
·Organize and direct the on-going functions of the Help Desk area
·Assist with daily/monthly operational tasks and requests
·Communicate operational problems, delays or implementations
·Schedule daily/monthly company reporting and processing procedures
·Contributes to team effort by accomplishing related results as needed.

Job Requirements



·Bachelor’s degree in Computer Science/ Information Systems or equivalent work experience required.
·Minimum 3 years experience managing a technical department.
·Minimum 5 years technical support experience in Windows AD environment.
·Minimum 2 years experience purchasing and integrating PC’s and related hardware/software.
·Proficient with a variety of hardware/ software/ data communication devices.
·Strong interpersonal skills, including excellent written and oral communication skills; strong commitment to detail.