General Liability Claims Administrator (Fullerton CA)

Albertsons journey to become one of the largest grocery operations in the United States began in 1969 when Joe forged a partnership with Skaggs Companies, Inc., creating the first food-drug combination stores. Though the partnership was later amicably dissolved, Albertsons continued its focus on growth. With the addition of Jewel-Osco, Acme Markets, Sav-on and Osco Drug stores, Albertsons is now the second largest food-drug retailer in the nation and operates under all of these banners.
From the exciting, fast-paced store and pharmacy environments, to the systems and financial infrastructures, to the planning and creation of new stores, Albertsons offers career opportunities throughout the United States to talented associates with the determination to make a difference. Not only does Albertsons offer a comprehensive benefits package, but it's also a unique workplace where opportunities abound.Requirement Type: Direct HirePurpose:
To assist the liability manager in the investigation and evaluation of general liability claims with an emphasis on litigated and the more serious claims exposure in accordance with established company guidelines. To protect the company’s interest by ensuring that all general liability claims are effectively investigated & evaluated in a timely, cost effective manner.Duties And Responsibilities:
Assists the liability Claims manager in the training and coaching of the adjusting staff, instructing them in the proper performance of work while familiarizing them with company procedures, expectations and guidelines.
Assumes the manager’s duties in the absence of the liability manager.
Promptly respond to calls from Customers, Store Associates & division personnel. Handle and resolve complaints and problems arising out of daily operations of the department.
Assists the adjusting staff in pro-actively handling the general liability claims through timely investigations, accurate reserving, final resolution, focused action plans & strategies.
Drives thorough file documentation and active diary review. Search for opportunities to pursue indemnification, contribution or subrogation while reviewing claim files.
Keeps Associates abreast of state law and changes in rules of discovery & other legal procedures.
Searches for ways to improve claim handling making recommendations to the liability Claims manager for continued improvement of company guidelines for processing general liability claims.
Advises management of potential areas of improvement for loss prevention & Safety.
Represents the company during mandatory settlement conferences, mediations, arbitrations and trials as necessary and in negotiations with attorneys, service companies, insurance companies, etc.
Handles pending cases as assigned.
Assists liability adjusting staff on all files to include file reviews and granting of settlement authority up to $50,000.
Assists liability adjusting staff with managing defense attorneys to ensure aggressive cost control of litigation expenses.
Assists liability manager with performance evaluations, reviews, and in establishing goals and objectives for the adjusting staff while encouraging each subordinate to develop and succeed.
Assists liability manager in interviewing prospective personnel when additional staffing is required. Assists in the selection and training of new staff members.
Performs all other duties as requested.People Responsibilities: No direct reports.
Indirectly leads, mentors and trains Claims Adjusters and Claims Assistants.Scope Data: Settlement authority up to $50,000Physical Environment:
Work is performed under normal office conditions in a temperature-controlled environment
Will spend majority of the workday sitting at a desk or computer terminal or walking within a limited area.
Will use computer, keyboard, telephone, calculator and other office equipment
Travel will be required within the assigned area to attend selected trials, ADRs or for store investigation, (as applicable).The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.From the exciting, fast-paced store and pharmacy environments, to the systems and financial infrastructures, to the planning and creation of new stores, Albertsons offers career opportunities throughout the United States to talented associates with the determination to make a difference. Not only does Albertsons offer a comprehensive benefits package, but it"s also a unique workplace where opportunities abound.Our comprehensive benefits package includes:
Medical insurance plans
Vision carePrescription drug coverageDental careDisability benefitsLife insurance benefits401(k) plan
Holidays/personal daysVacationProfessional liability coverage and continuing education
REQUIREMENTS
Education and Work Experience:
High school diploma required, (Bachelor’s degree preferred). Prior experience as Liability Adjuster II within the company or extensive experience handling general liability claims for an Insurance Carrier or TPA.
Generally more than 5 yrs professional claims experience preferred.
Prior experience managing litigation of general liability claims
All lines Adjuster License* (In applicable states).
Experience with applicable computer applications is requiredCompetencies:
Exhibit excellent communications skills, both oral and written. Demonstrate excellent public relations knowledge and skills.
Possess ability to work with and through others as a team leader to achieve desired results
Must have excellent empathic skills and the ability to deal with conflict
Ability to organize and prioritize workload is essential
Must be able to handle confidential information in a mature and professional manner while using sound judgment and discretion in processing claims and assisting the adjusting staff