Claims Service Manager

Share our pride. Join our mission.

At USAA, we know what it means to serve. As a Fortune 200 financial services company, we are dedicated to facilitating the financial security of the military community. Founded in 1922 by a handful of military officers, our success is due to our most precious resource, our employees. They are the heart and soul of our member-service culture.

Headquartered in San Antonio, TX, we are recognized for the superior service we provide to our members, and provide an exemplary work environment for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is currently seeking a talented Claims Service Manager for our Phoenix, AZ location.

As a Claims Service Manager for USAA, you will select develop and support employees in fulfillment of our Corporate Mission. You will provide coaching and feedback that lead to sound business results. You will manage employee performance and facilitate professional development and career progression while ensuring that employees understand how the tasks they perform support the Operating State. You will proactively identify opportunities to improve operational effectiveness as well as implement and monitor processes and performance standards. You will provide feedback for improvements to process and product owners. While removing obstacles and championing change, you will achieve optimal productivity through managing workload volumes, staffing, training needs and identifying and implementing appropriate solutions. You will manage the investigation, evaluation and settlement of automobile, property and/or physical damage claims. You will establish and monitor claims reserves and grant settlement authority as well as conduct file reviews and review reports to ensure compliance with company policy and statutory requirements. You will identify trends and problems and propose solutions. You will provide feedback, guidance and training as needed. When applicable, you will facilitate establishment of new STARS facilities. You will manage independent and staff appraisers as well as manage expenses. You will coordinate internal and external service providers in the delivery of services to customers and employees.

Qualified candidates need to possess:
Bachelor's degree or equivalent experience.
3 years of applicable property and casualty claims experience.
Ability to acquire and maintain any applicable insurance licenses.
Proficiency in Microsoft Office and applicable systems.
Preferred experience includes:
Prior leadership roles/experience within or outside of industry.
Additional claims experience, to include field claims adjusting, litigation management, physical damage or homeowners' appraisal experience.



At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity Employer.
REQUIREMENTS
Please see Job Description