Fulfillment Technician Level I

A pioneer in the cable industry, Time Warner Cable owns and manages the most advanced, best-clustered cable television operations in the country, with nearly 85% of its 14.4 million customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. As a leader in innovation and quality customer care, Time Warner Cable delivers advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data and Digital Phone. Time Warner Cable increases choice and value for our customers, transforming the way they receive information and entertainment. Time Warner Cable is a subsidiary of Time Warner Inc. (NYSE: TWX).We are currently seeking Fulfillment Technicians for our Santa Monica location.Position Summary:
FT1 is the entry-level position to field operations with Time Warner Cable that performs Video installations and trouble calls at customer’s homes and commercial establishments.
Job Responsibilities:-Responsible for installing, relocating, disconnecting, troubleshooting and auditing cable service and ancillary equipment.-Follows departmental installation policies in compliance with OSHA and NEC standards.
-Responds to customer requests and answers customer questions in a professional, courteous, and effective manner.-Properly operates and maintains tools and equipment.
-Maintains an up-to-date knowledge of customer premise equipment and program services/listings in order to provide information to customers and market company products.-Prepares and maintains logs, reports and other related documentation in accordance with company and departmental policies.
-Maintains, organizes and stocks vehicle with the proper equipment in order to perform required duties.-Ability to work overtime, weekends, and late shifts as required.
-Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.(The above referenced responsibilities outline the basic functions of the job. It is not intended to encompass all aspects of the job and is subject to change at Time Warner Cables discretion.)Physical Demands:-Ability to perform job from high places (on poles and ladders).
-Ability to use basic cable installation tools and hand tools.-Good physical condition including weight restriction in accordance with company policy to enable crawling, bending, stooping, kneeling, crouching, reaching, pulling, pushing, grasping, climbing poles, lifting 75 pounds; and working with general hand tools and ladders ranging up to 32 feet is required.-EOE/M/F/D/VPlease visit us online to apply at www.timewarnercable.com/careers, job number 66839BR.
REQUIREMENTS
Minimum Requirements:
-Requires a high school diploma or equivalent.
-A valid driver’s license and an acceptable driving record are needed.
-Ability to read general system layouts from blueprints and maps.-Knowledge of basic mathematics.-Ability to work independently and ability to prioritize and organize effectively.-Punctual, regular, and consistent attendance is required.