Field Service Representative

Become a Friend in the Digital Age!!

Employees Enjoy:
Free High Speed Internet & Digital Cable
Discounted Digital Telephone
Medical, Dental, Life, Disability
Paid Time Off
401K, Pension, Tuition Reimbursement
Vehicle, uniforms and tools are provided for Field Service Reps
and much, much more!

Su Amigo en la Era Digital!

BILINGUAL IN ENGLISH AND SPANISH IS A PLUS $$$

Positions are available throughout the Phoenix Metropolitan area: Scottsdale, Tempe Mesa, and Central Phoenix.

Installs, disconnects, reconnects, adds, changes, and troubleshoots video services at customer locations. Educates customers regarding their existing and new services, informs them about other Cox services, and proposes solutions to customer problems. Describes the advantages of and sells additional Cox services to customers. Drives Company vehicle between office, warehouse, and work sites. Works outside on customer's premises or within customer's home. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor.

Plans daily route, requisitions equipment and supplies, and stocks vehicle; maintains company truck. Determines customer's current service levels, inquires into customer preferences and needs, and recommends company service upgrades or additional products. Resolves customer complaints. Installs, tests, and troubleshoots Cox services from tap to TV. Uses small hand tools, power tools, meters, and other test equipment. Educates customers in the use of installed products. Explains waivers, agreements, customer release forms, charges and billing procedures. Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer.


Cox Communications Inc. is a multi-service broadband communications company with approximately 6.6 million total customers, including approximately 6.3 million basic cable subscribers. The nation's third-largest cable television provider, Cox offers both analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long-distance telephone under the Cox Digital Telephone brand, high-speed Internet access under the Cox High Speed Internet brand, and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at cox.com.
Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.
REQUIREMENTS
Valid AZ driver's license with 2 or fewer moving violations.
No DUI within the past 7 years.
Experience and/or education in electronics, construction, cable, telephony or other related field a plus.
Effective verbal communication skills and neat appearance.
Mechanical / electronics aptitude and stable work history a plus.
GREAT CUSTOMER SERVICE SKILLS.
EXCELLENT ATTITUDE A MUST!!!!!!


As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.