Business Systems Tech

Min Pay Annually: $34,900.00
Min Pay Hourly: $16.78Job Description:This position will be part of the Little Rock, Arkansas CLEC Installation and Maintenance team. This position will be responsible for but not limited to the following:Installation, maintenance, and troubleshooting
of various CPE product's and network services.
Perform routines & diagnostics to insure
uninterrupted service.
Determine root cause of network and/or CPE
problems and take corrective action based on
analysis.
Make decisions and take actions to prevent
interruptions or restore service that impact
the integrity of the network or a customer's
network.
Communicate service and technical information to
customers, other support centers and technical
personnel.
Coordinate the resolution of network/CPE
problems with the field, TAC and vendors.Minimum Requirements:
High self motivation: Work well with minimal
supervision.
Ability to work overtime.
Ability to work long irregular schedules to meet
customer demand.
Time management skills.
Strong customer service/relation skills.
Positive mental attitude.
Ability to handle adversity and frustration with
minimal impact on performance.
Work well in team setting.Education: High School DiplomaExperience: Minimum 2-3 years working with Nortel , NEC, and Siemens PBX and Key SystemsDesired Qualifications:
Min of 2-3 years installing, maintaining, and troubleshooting Nortel Opt 11 - 81 PBX and Norstar Key
Systems.
Cisco CCNA CertificationCertificates/ Licenses:
Min of 3 Nortel Certifications on Meridian 1 Options 11 - 81 and/or Norstar Key SystemsDisclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.There is no relocation package offered for this position.
We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
REQUIREMENTS
Please see Job Description