Technical Support Analyst

Join one of the fastest growing companies in the nation! Since 1983, Deltek has been a leading provider of application software and solutions to project businesses and professional services firms. Today our software applications and solutions help more than 8,000 organizations achieve success worldwide.As a Technical Support Analyst you would be providing technical phone support to our clients. This includes analyzing and responding to technical issues encountered when running any of our Enterprise Systems Division's line of software packages (including Costpoint, Deltek Time Collection, Deltek Expense, and Employee Self Service). You would analyze clients' server, workstation, or web configuration for running all products on Oracle, SQLBase, or Microsoft SQLServer databases and recreate client issues in a similar environment, preparing and testing SQL scripts to repair client data issues, and identifying program errors.Our ideal candidate would have the following skills:
Coursework and/or experience in computer programming or database administration (preferably on Oracle or Microsoft SQLServer databases).
Experience with Costpoint is strongly preferred.
Experience supporting a web-enabled software application a plus
Knowledge of internet connectivity, web server deployment, WebLogic, Actuate, SSL, and firewalls preferable.
Good customer service skills a must!Why consider joining Deltek? Because our work environment is challenging, innovative, and fun! Since we know that the quality of our people affects our success, we value our staff above all else. If you have an enterprising spirit, Deltek may have the career for you!Job Requirements
Please see Job Description
For your privacy and protection, when applying to a job online:

Never give your social security number to a prospective employer, provide credit card orbank account information, or perform any sort of monetary transaction.