Manager of Professional Services

THIS IS A DIRECT HIRE POSITION.

An energetic and innovative organization, Our client offers unique solutions for detecting online fraud and identity theft. In a profound departure from traditional approaches, these solutions assess login risk irrespective of the identity claimed by the user and are unaffected by theft or falsification of credentials. Having gained traction with Fortune 100 companies and media attention for its innovative approach and technology, the company is poised for rapid growth.

The Professional Services Group is focused on implementing and configuring the company’s solutions at clients’ sites, helping clients internalize the company’s “Zen of fraud” approach, and training fraud investigators in use of the software. This dynamic team is looking for talented individuals who thrive on challenge in an evolving market space. We offer a stimulating professional environment, salary of $60-80k DOE, healthcare coverage, 401k plan, and stock options.

Job description
The Manager of Professional Services will work directly with the Director of Professional Services in all phases of client engagement, creation of new solution IP and business development. Specifically, tasks will include the following:
•Document client fraud processes and identify opportunities for improving fraud mitigation processes.
•Make recommendations to Fraud Policy portfolio managers on solutions to address those vulnerabilities.
•Perform analyses to identify where the fraud controls could be improved including, but not limited to, loss trend analysis, defect analysis, and other data mining analyses.
•Review client fraud mitigation policies and coordinate necessary policy changes.
•Decipher the differing fraud and business needs of varying clients, and establish flexible protocols to address these specific needs.
•Facilitate the implementation, integration and maintenance of the company’s solutions, both in testing and production environments.
•Identify new fraud trends and implement processes to mitigate fraud losses.
•Actively participate in the development, design and management of fraud reduction projects involving cross-functional teams.
•Participate in the review of documents, concepts and issues with cross-functional teams.
•Keep up-to-date on new products and tools from other vendors and identify opportunities for strategic partnership.
REQUIREMENTS
Required skills:

•Ability to project personal credibility based on integrity, professional knowledge, and dedication to excellence.
•Intimate familiarity with fraud mitigation processes and the daily workings of a fraud-mitigation department.
•Advanced knowledge of the strengths and weaknesses of current fraud prevention products and techniques.
•Firm understanding of the dynamics of cross-functional project teams and experience in facilitating such projects, resolving bottlenecks, and seeing them to successful conclusion.
•Understanding of the political dynamics between the risk management group and other constituencies in the bank (business units, product development, marketing, and top management).
•Strong risk-assessment and problem resolution skills.
•Bachelor’s degree or equivalent experience.
•Demonstrated high degree of energy, dedication, and ability to work independently.
•Strong writing and reporting skills

Technical Skills

•Knowledge of database functionality and the ability to execute and interpret queries.
•Understand network architecture and transaction processing flow.
•Advanced knowledge of the Internet and web-based communications