WS Unit Manager

The SS Manager (Experienced) is responsible for the daily management of one or more functional groups and the associates in those groups.

Responsibilities
 Help set and maintain performance standards and goals
 Communicate directly (written and verbal) with internal HA customers to facilitate the fulfillment of internal requests
 Train, evaluate, develop and review production, lead and entry level manager staff
 Track and evaluate areas work volumes and effectiveness
 Re-organize the SS team as necessary to ensure current and strategic business needs are met
 Act as a liaison with vendors and outside consultants
 Identify training and coaching needs and opportunities
 Focus on professional development of associate
 Define specific goals and objectives related to SS initiatives/needs and associated projects
 Overall business management
 Help leverage solutions to other business applications outside of Supporting Services
 Plan, analyze and implement technology solutions
 Develop business plans, project plans and business cases/justifications
 Work through budgeting process
REQUIREMENTS
Functional Skills:
 Strong People Management Skills
 Heavy Customer Service Focus
 Strong Quality Focus
 Ability to drive change and process improvement (not necessarily the instigator of change)
 Strong written and verbal communication skills
 Analytical skills; relative to process and cost improvement
 Works well with other units/business groups to develop coordinated solutions that are in the best interest of the firm and its clients
 Proactive, broadly focused management of work processes
 Project leadership skills
 Strong business analysis skills

Technical Knowledge Required
 Basic computer skills. While specific software experience is not critical, ability to learn and understand computer software and concepts is a must
 Business Management Skills (financial and resource management)
 Knowledge of project management concepts
 Working knowledge of operations environment and production equipment

Competencies
Adaptability and Flexibility
Client Knowledge and Relationship Building
Client Responsiveness
Coaching and Feedback
Communications
Creativity and Innovation
Financial Management
Learning Agility
Organizational Perspective
Problem Solving and Decision Making
Teaming
Technical Functional Skills



Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR & Benefits Outsourcing, Payroll, Health Management, Retirement & Financial Management, and Talent & Organization Consulting.

Our associates have been instrumental in developing innovative solutions that have helped our clients become some of the most successful companies in the world. Today, our client roster includes more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies.