Technical Support Specialist

The Technical Support Specialist is responsible for providing technical support for Hewitts HRMS and Payroll product. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications software, resolving customer issues, release testing and beta support for one or more products. Must have experience with large scale Application Systems - HRMS, payroll, and/or financial applications are a plus.

Daily activities:
 Communicates directly with diverse customer base via telephone on technical and application issues
 Analyzes and resolves technical and application issues for customers
 Troubleshoots across a wide-range of client environments operating on various operating systems
 Organizes/prioritizes workload while managing multiple tasks
 Escalates problems and issues appropriately.

Provide support to clients regarding:
 In depth troubleshooting functions across a wide range of system environments operating under a variety of operating systems.
 Operating Systems: Windows, Unix, zOS and / or OS400
 RDBMS: Oracle, SQLServer, and / or DB2.
 Web: IIS, ServletExec, TomCat, JSP, HTML, and / or XML
 Working knowledge of TCP/IP, CICS and / or CORBA protocols.
 Understanding of Networked Systems.
 Languages: COBOL, C++, Java, HTML and / or XML
REQUIREMENTS
 Excellent written and oral communication, with an ability to communicate with all levels of management, employees and clients.
 Proficiency in at least one of the following: COBOL, C++, or Java.
 Exposure to Cyborg Scripting Language and/or Report Generator a big plus.
 Working knowledge in Client Server and / or Web applications.
 3-5+ years of experience supporting end-user systems or Software  Vendor Help Desk experience.
 Canadian payroll application / taxes
 Canadian Year-end
 HR/Ben application knowledge - at least at some level
 Cognos Reporting (Impromptu or PowerPlay) or equivalent (i.e., Crystal Reports) a plus.
 Working knowledge of Microsoft Office Applications (Word and Excel) and Lotus Notes.
 BS/BA in MIS or CS or equivalent professional experience
 French as a second Language is helpful

Position can be Remote


Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR & Benefits Outsourcing, Payroll, Health Management, Retirement & Financial Management, and Talent & Organization Consulting.

Our associates have been instrumental in developing innovative solutions that have helped our clients become some of the most successful companies in the world. Today, our client roster includes more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies.