Operations Training Specialist

Standard Parking is a long standing Chicago-based, publicly traded (NASDAQ) company which provides parking and transportation management services for real estate firms, various municipalities as well as hospitals and universities. Over the last few years the company has grown rapidly through a series of acquisitions to the point where it now manages 2,000 locations in North America and employs roughly 12,000 employees.We provide on-site management services at multi-level and surface parking facilities for all major markets of the parking industry. We manage parking facilities containing more than one million parking spaces in hundreds of cities across the United States and Canada.
Our diversified client base includes some of the nation's largest private and public owners, managers and developers of major office buildings, residential properties, commercial properties, shopping centers and other retail properties, sports and special event complexes, hotels, and hospitals and medical centers. In the airport market, we manage parking-related and shuttle bus operations serving airports throughout the United States.We also provide an array of related ancillary services to our clients. They include, for example, valet parking services that we provide at urban and airport locations, as well as on-street parking enforcement and meter collection services that we provide for municipal clients.
Responsibilities
Conduct field site visits to identify areas of potential exposure.
Utilize the research tools (audit reports, location visits, interviews, surveys, etc.) and identify the key operational issues at facilities for each area within the Region.
Strategize with Training, Audit and Operations to identify the appropriate training system solution that resolves these key issues.
Identify all components of each training solution (audience, approach, development timeline, methodology, launch logistics, measurement tool).
Develop training solutions.
Identify, develop and launch communications plan for training solutions.
Work with operations and the training department, execute training solution system and associated components to each region specified.
Lead classroom training sessions with approximately 12 – 25 participants. Participants are members of the field.
Lead web-based classroom training sessions with approximately 9 – 50 participants. Participants are members of the field.
Track compliance and measure effectiveness for each program.
REQUIREMENTS
Excellent oral and written communication skills.
Strong problem solving and reasoning skills.
Ability to respond to common inquiries or complaints from internal customers and regulatory agencies.
Proficient with Microsoft Office applications (Word, PowerPoint, Excel).
Bachelor's degree (B. A.) from four-year college or university preferred.
Prior experience facilitating technical skills training and/or soft skills training required.
Some travel is required.Benefits include: Medical, Dental, Vision, 401(k),Tuition Reimbursement and Life Insurance.Standard Parking is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, status as a veteran of the Vietnam era, or other legally protected status. Standard Parking also prohibits discrimination against persons because of their disability, including disabled veterans; and does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.