Client Services Team Leader - Mercer HR Services US

A Client Services Team Leader is responsible for the day-to-day project management and development of a client team. To fulfill this role, the team leader will utilize Mercer's project management methodology to:

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met Maintain extensive contact with clients and other Mercer consultants Serve as a subject matter expert on the client's plans and administrative procedures Serve as the key resource for day- to-day issues Direct the team to handle plan or client specific questions Ensure that the team delivers quality service to our clients, that accuracy and time standards are consistently met Manage client business process and identify areas for continued improvement Ensure that the team maintains a thorough understanding of the client's plans and benefit regulations by periodically testing their knowledge Ensure that the team is an effective resource for the client and for other teams Participate in client presentations to promote the HR Service Center Ensure that the team receives continued training and development Provide team development activities; motivate the team to ensure high morale and service Support one or more client teams based on project scope and complexity
REQUIREMENTS
Bachelors degree and three to five years experience in health & group benefit administration Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred) Previous project management experience Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team Strong supervisory and leadership skills; ability to model desired work values and practices for other team members Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Mercer Human Resource Consulting Inc. is an equal opportunity employer.