CSI Associate

Department: Store-Customer ServiceDealer: 2219-JOHN ELWAY TOYOTAJob Description: Our ambitious team makes AutoNation a successful, energetic, forward-moving organization. Time after time, AutoNation has turned the automotive industry upside down through its innovative services and its continual push to be the No. 1 choice for career growth opportunities in the automotive industry.
We're looking for people who can make a difference because we believe that an innovative oriented team can accomplish anything!CSI Associates are the dealerships goodwill ambassador. They fulfill the dealerships customer relations policies in an effort to build and retain a loyal customer base. Working with department managers, the CSI Associate develops and administers the dealerships customer relations program. This position involves these primary areas of responsibility:Using your background in customer service or call center, help us build
our client base as a Service Coordinator! The SC handles inbound service
calls, and performs outbound courtesy service reminder calls. The purpose
of these calls is to schedule service appointments for the service
department of John Elway Toyota & Scion. No cold calling or telemarketing
is involved.Call center open M-F 7am-7pm, Sat 8am-5pm. Must be flexible*Additional Comments: Join AutoNation, ranked as one of America's Most Admired Companies for 4 consecutive years by Fortune Magazine, where your talent can make a difference. Become a part of an award winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an equal opportunity employer and a drug free workplace.
REQUIREMENTS
Required Experience:
Recent experience in heavy public contact position.
Outstanding Customer Service skills
Must have excellent telephone and verbal communication skills
Computer Literate with proficiency in Microsoft Office products
(Outlook, Word, Excel)
Must have exceptional Listening skillsRequired Education:
A high school diploma or the equivalentCompensation: We offer competitive pay, health, dental, life, and disability insurance, 401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.