Training Specialist I - Geographic Solutions Center

Job Description:

Training Specialists conduct training on SunGard Geographic Solutions Center software applications (GIS - Geographic Information Systems) for customers and company employees. Services provided by Training Specialists include classroom instruction (at customer sites or at company headquarters), web-conferences, and presentations.

Specific Responsibilities:

·Conduct end-user training for SunGard Geographic Solutions Center applications. Training may include web-based classes as well as classroom instruction.

·Assist with customer support issues related to SunGard Geographic Solutions Center applications.

·Complete initial training requirements and participate in ongoing professional development activities, including preparation to conduct Maintenance training for SunGard Geographic Solutions Center applications.

·Assist with customer data audits, go lives, or other implementation events, with direct supervision.

·Participate in projects related to department and company key initiatives (e.g., updating training materials, improving training processes and practices)
REQUIREMENTS
Experience and Professional Requirements:

·1-3 years experience training adult learners. (Computer software application training preferred) Excellent teaching, presentation, and interpersonal skills.

·GIS software / application knowledge desired.

·Associate's degree required. Major in education, communication, or computer-related discipline preferred

·Must be able to demonstrate the ability to organize workloads and resources

·Must be able to demonstrate excellent problem solving skills

·Must be able to demonstrate excellent oral and written communication skills.

·Must be able to demonstrate articulate speaking and presentation skills, meeting facilitation skills, and team motivational skills

·Must be able to function in a dynamic environment subject to changes in schedules and priorities

·Must have strong interpersonal skills to interact positively and productively with a variety of personnel within the company, including administrative and executive staff

·Must have working knowledge of Microsoft Office.

·Ability to lift, move and set up equipment such as computers, monitors, servers, etc.

·Ability to travel up to 50% of the time.