Operations Supervisor 3312

SUMMARY: The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.ESSENTIAL DUTIES AND RESPONSIBILITIES:•Ensure continuous quality improvement through clinical management and protocol compliance.
•Investigate accidents and major incidents to gather information, resolve issues, and communicate findings.
•Coordinate operations during times of disaster.
•Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction.
•Provide appropriate resources to debrief care-giving personnel (SST’s, Paramedics and EMT's) after particularly critical incidents (Critical Incident Stress Debriefing).
•Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts.
•Function as a crew Paramedic as required.
•Manage the storage, distribution and collection of narcotics.
REQUIREMENTS
MINIMUM QUALIFICATIONS
Required: High school diploma or GED. Minimum of three years of Paramedic field experience required. Current CPR, PHLS and ACLS certification required. Must be able to function as a field paramedic performing direct ALS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Effective oral and written and Interpersonal communication skills.Preferred: Past supervisory experience. Basic financial understanding. Training or instructor experience. Communications Center experience. Familiarity with computers: spreadsheets, databases, and word processors.
To apply please submit a resume or application to Andria Tovar, HR Manager at [Click here for email] or fax to 210-979-7606.