Field Service Engineer II

Olympus is a precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide.

At Olympus, our ideas have proliferated as rapidly as thetechnology has evolved. We have channeled them both into the groundbreakingproducts that our changing world requires—products like acoustic microscopes,ultrasonic endoscopes, reagent AIDS detection, and digital voice recorders. Or,like the Infinity Stylus, one of the best-selling cameras in history.Mobile, AL - This employee level is appropriate for someone who has completed the training on all or most of the current Olympus product line. Under minimum daily supervision the employee will inspect, service and repair equipment that he/she has been trained on. The employee may obtain the assistance of a more experienced engineer to solve extremely difficult or complex problems with which he/she is not yet familiar. Conduct routine service and support calls. Troubleshoot, diagnose, service and repair the entire line of electronic, video, personal computer, and network products and perform such duties in house, over the telephone, and on site as required. Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and on going issues (i.e. installations, upgrades, persistent problems). Escalate support issues to management when customer satisfaction is jeopardized. Maintain accurate records to reflect the support and repair history of equipment serviced or repaired. Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense and service reports as required, accurately and in a timely manner. Provide meeting and trade show support as required. Set up equipment, run cabling, conduct demonstrations of equipment, and provide repairs as necessary. Perform other duties as assigned. EOE M/F/D/V.We believe that our employees are our most important resource and therefore arecommitted to providing a high-quality, competitive rewards package that willhelp you meet your personal needs and goals.

Our Total Rewards package consists of the following items:
Medical
Dental
Pension
401(k) Savings
Flexible Time Off (FTO) program.
Olympus also offers a number ofother benefits and incentives, including:Competitive TotalCompensation, Flexible Spending Accounts (FSA's), Paid Holidays, Flexible WorkHours, Educational Assistance Program, Employee Assistance Program (EAP), VisionBenefits, Temporary Disability, Extended Illness, Long-Term Disability, BasicLife and Accidental Death and Dismemberment (AD&D) Insurance, Supplementaland Family Life Insurance, Travel Accident Insurance, Bereavement Plan, EmployeeDiscount Program, College Savings Plan, Employee Referral Program, Fitness ClubDiscounts.
REQUIREMENTS
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED) A minimum of 1 year experience as a Field Service Engineer I, or the equivalent knowledge is required. Solid working knowledge of electronics, personal computer hardware and software, and LAN (Novell & Microsoft) concepts is required. Experience in field service and/or sales support is a must. Successful completion of Network Administration courses is essential. Successful completion of A+ Certification is required. Must be able to use electronic test equipment. Must have excellent problem solving skills. Excellent written and verbal communication skills are essential. Must be highly organized. Must have a valid driver's license. Must have excellent time management skills. Must display knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures. Must be able to work flexible hours when required. An Associate's degree in Electrical, Electronics, or Bio Medical Engineering, or Computer Science from an accredited college or university (or the equivalent knowledge) is required. A Bachelor's Degree is preferred.