Program Director

Program Director
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Overview:
The Princeton Review’s Western Region is seeking a Program Director for the Palo Alto, CA office. Reporting directly to the Executive Director, the Program Director is responsible for day-to-day operations of all courses and tutoring programs, including teacher recruiting and hiring, student communication, and program quality. With the help of the Assistant Director of Programming, the Program Director will work side by side with a bright, talented, fun group of people and with an extremely bright and achievement-oriented client base. The Program Director will focus on the cultivating and management of high school and pre-professional (pre-law, med, grad and business) student relationships.

Key responsibilities:
•Course Operations: Oversee all course operations to ensure a high quality course experience for our students, while meeting or beating revenue and expense targets.
•Personnel: Oversee timely staffing of all course assignments; monitor teacher performance based on final evals and student recommend rates, and take appropriate action.
•Customer Service: Direct all initiatives to provide ongoing quality service to students to attain target recommendation rates. Ensure that the voice of the customer is heard within the office, identifying areas for improvements in service, staffing and operations that will increase customer satisfaction.
•Teacher Hiring: Create year long plan for part-time teacher recruiting, hiring and training. Oversee all teacher training events for SAT, MCAT, LSAT, GMAT and GRE.
•School-based programs: Drive enrollment growth through course quality and relationship-building with local schools and organizations.

Key requirements are:
•A bachelor’s degree
•Experience with program or event management
•Proven management and leadership skills
•Adaptability, resourcefulness and creative problem-solving skills
•Superior written and oral communication skills
•The ability to manage and balance a wide variety of responsibilities in a fast-paced environment under tight time constraints.
•A balance of both people and organizational skills, with acute attention to detail
•Strong critical thinking and assessment skills
•A strong work ethic and drive for results
REQUIREMENTS
Key Benefits Are:
•The opportunity to become an integral part of a high-energy, dynamic, and fast-growing office that provides quality test preparation for thousands of students per year.
•Immediate responsibility and entrepreneurial growth potential.
•Bright, hard-working and creative co-workers.
•A chance to work with the finest brand in commercial education.
•Medical Insurance, 401(k) plan, Long Term Disability, Dental Plan, Medical and Dependent Care Flexible Spending Accounts, Educational Reimbursement, Coverage for Domestic Partners.
•An environment that will allow you to learn a variety of aspects involved in running and growing a successful business without having to wear a suit.

Salaries and benefits will be competitive for those applicants with equivalent experience and qualifications. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, ancestry, marital status, disabilities, or sexual orientation.

The right candidate for this position will enjoy working independently and have a strong interest in learning the business of education. Interested parties should send their resumes, cover letter, and salary history/requirements to:
Deana Lewis, [Click here for email]. No phone calls, please.
Please put in the Subject Line: Program Director – Palo Alto

About the company:
The Princeton Review (Nasdaq: REVU) is a leading provider of educational services. Founded in 1981 and headquartered in New York City, the Company offers private tutoring, classroom and online test preparation to help students improve their scores in college and graduate school admissions tests. The Company's free website, www.PrincetonReview.com, helps over half of university-bound students research, apply to, prepare for, and learn how to pay for their higher education, and helps hundreds of colleges and universities streamline their admissions and recruiting activities. The Company also authors more than 200 print and software titles on test preparation, college and graduate school selection and admissions, and related topics.