Account Representative

ModusLink is seeking an Account Representative that will reside in West Valley City, Utah. ModusLink, a subsidiary of CMGI, offers targeted solutions including industry-leading global supply chain management and web-based distribution and fulfillment. In addition, CMGI’s venture capital affiliate, @Ventures, invests venture capital in a variety of technology ventures.

ModusLink, a leading provider of supply chain and outsourced operations support services, delivers global supply chain management solutions for global technology clients in the following markets; computing hardware, software vendors, consumer electronics manufacturers, telecommunications, broadband and wireless markets. We manage and perform the multiple business processes that occur from raw material procurement, through manufacturing, to order entry and final delivery to distributors, retail channels and end customers.

ModusLink's mission is to simplify the complexities of global supply chain management for our clients. With the best people, systems and processes, we can create value by delivering breakthrough solutions to move products and information more efficiently and effectively.

Job Summary

Responsible for acting as the main interface between customers and internal supporting departments to optimize best practices. Also responsible for solidifying business relationships and develop a positive professional rapport with existing customers, while communicating on a daily basis.

Responsibilities

A.Liaise with other company employees and customers, to ensure that the program and project specifications accurately reflect the client’s expectations and delivery schedule.
B.Interact with the customer on operational and escalated issues.
C.Maintain a good working rapport with the customers by maintaining formal and informal daily communication regarding program activities, issues, recommendations, and performance.
D.Participate in quarterly business review and proposal preparation, including gathering, analyzing, and communicating data internally.
1)Support Financial Services by providing information on invoice query and payment reconciliation.
2)Delegate workload amongst the administration support employees, provide guidance as required, and monitor the results.
3)Provide pricing support and back-up to Finance for invoicing.
4)Support and participate in multi-site client requirements and programs.
E.Effectively manage projects by using project management tools to monitor each stage of the project to ensure implementation is on time and within budget and resolve project delays and issues by acting as a liaison with various cross-functional departments.
F.Ensure reporting deadlines are met in an accurate and timely manner.
1)Provide accurate customer data to assist the generation of appropriate client centric metrics and ensure overall data accuracy.
2)Ensure client data and order processes are aligned with POI/CMI requirements.
G.Resolve corrective actions in an accurate and timely manner.
1)On receipt of customer complaint, initiate corrective actions and respond to the customer within specified time frame outlined in the service level agreement.
2)Follow through with the relevant departments; ensuring corrective actions are resolved in a timely fashion.
3)Use problem-solving skills to analyze corrective actions on a weekly and monthly basis to identify trends.
4)Develop preventative solutions with Account Manager.
H.Attend scheduled training when requested.
I.Act as a post induction mentor to new employees on the team.
J.Other duties as required.
REQUIREMENTS
Job Requirements

A.Bachelor’s degree in Business or equivalent required.
B.Minimum of 2 years work experience in a similar industry.
C.Experience in Customer service and/or account administration.
D.Working Knowledge of the Business Management Process.
E.Excellent communication skills.
F.Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization.
G.Strong analytical skills and problem solving skills.
H.Strong organizational skills and the ability to co-ordinate time-sensitive tasks effectively.
I.Must be a proactive team player, with the ability to work effectively both on a team or individually.
J.Demonstrated ability to multi-task in a team environment.
K.Proficient in MS Office Suite.
L.Strong Project Management Skills.
M.Ability to react to change productively and handle other tasks as required.
N.Other duties as required.

Advancement opportunities are available. Outstanding benefits include, medical, dental, life insurance, 401k, short and long term disability, employee stock purchase plan and more. Please see our web site at www.moduslink.com for more information. Please submit a salary history with resume.

ModusLink is an equal opportunity employer.