SERVICE QUALITY ANALYST

SERVICE QUALITY ANALYST


Analyze calls for quality assurance. Scottsdale co., flex sched, $11/hr+.Representative Duties:- Review and analyze call center service quality of client call centers according to established service quality standards.- Utilize Sage Advantage’s applications and technology to assess and score service quality of clients telephone service.
- Help establish and develop new quality standards based on analysis of currently service quality.
- Review other Quality Analyst’s analysis to check for accuracy and ensure review integrity.- Contribute to quality review reports when necessary.
Conditions:
- Small office environment
- Flexible schedule:: (Part time or Full time)
- Retirement PlanCall 480-941-0094 or email to: [Click here for email]

Source - Arizona Republic - Phoenix, AZ
REQUIREMENTS
Experience, Education and Formal Training:- Knowledge of customer service or background in service related industry.- One year of related work experience and at least two years of college level education, or an equivalent combination of experience and education.
Skills
- Knowledge of Microsoft Windows based computers and good keyboarding skills.
- Good analytical skills- Ability to work independently as well as with others.