Retail Sales Representative - Roamer

Retail Sales Representative-Roamer

Cellcom, the wireless division of the Nsight Telservices family of telecommunication companies located in Green Bay, WI currently has an opening for a Retail Sales Representative-Roamer.

This position acts as a fill-in representative at Cellcom retail locations throughout Northeast Wisconsin including: Green Bay, Peshtigo, Sturgeon Bay, Manitowoc, Appleton and De Pere.

The successful candidate will:
*Acquire and retain potential and existing customers by presenting Cellcom’s wireless products and services from a retail location and over the phone.

*Respond to walk in and telephone requests for customer service.

Responsibilities & Duties:
Sell new services, rate plans and products to potential and existing customers at a retail location and over the phone. Meet individual goals for activations and business retention.
Execute and ensure the customer service delivery process is completed in an accurate and efficient manner in the retail location and over the phone.
Respond to and follow-through with billing and engineering inquiries, and equipment servicing.
Perform duties to proactively retain customers, including rate plan analysis, outbound phone calls and presenting of renewal offerings.
Support the customer delivery process by completing tasks as requested by supervisor such as ordering, delivering and stocking of resources, housekeeping, cash handling, invoicing and all required paperwork.
Advise supervisor of customer feedback, objections and concerns and seek opportunities to save customers, participate in team initiatives and meetings, and prepare various reports.

For more information on Cellcom and the Nsight Telservices family of companies, please visit us on the web at www.cellcom.com or www.nsight.com.
REQUIREMENTS
Qualified applicants should:

*Possess a four year high school education plus two years of post high school education or equivalent;

*Associate degree preferred;

*Twelve to twenty-four months customer contact experience required with prior sales experience preferred.

The ideal candidate will possess the following qualities:
Ability and willingness to learn
Detailed, organized and results oriented
Ability to handle irate and difficult customers
Able to work at a fast pace
Able to handle cash

We offer a competitive base salary plus commission and bonus, excellent 401k benefit with paid time off, product discounts and the ability to grow within our company.

Interested candidates should submit their resume to:

Cellcom
Attn: Recruiter
P.O. Box 19079
Green Bay, WI 54307-9079
E-mail resume to [Click here for email]; fax to 920-617-7018; or complete application at any Cellcom location. E.O.E.

www.cellcom.com