Internal Technology Support Help Desk

Here's the deal. You can do top-notch work for a world-class organization and make a difference in people's lives. It's that simple.

We're The Capital Group Companies, a 75-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions. We're the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at Capital include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.


Job Description
Here's the deal. You can do top-notch work for a world-class organization and make a difference in people's lives. It's that simple.

We're The Capital Group Companies, a 75-year-old investment management company that prides itself on creating an environment in which our associates feel they can succeed and be valued for their contributions. We're the home of American Funds, one of the three largest mutual fund families in the United States. The benefits of working at Capital include interesting work, exceptional colleagues, a comfortable workplace, competitive salaries and bonuses, and health and life benefits from day one.The Technology Support Representative's primary responsibility is to provide technical support and problem resolution for internal American Funds associates in all service centers who may be experiencing operational or technological difficulty with the use of American Funds IT applications, products, or services. This Help Desk associate will resolve many problems directly via telephone, e-mail, and Web requests and will work with other Information and Technology support groups to resolve problems requiring an onsite technician or third-party support. The hours for this position will fall within the range of Monday through Friday, 6:00 AM to 6:00 PM PT with some Saturdays.Qualifications

Effective communication and telephone customer service skills

Strong problem solving and analytical skills

Understanding of client-server technology

Understanding of Local Area Networks (LAN)

Demonstrated familiarity with Windows XP, Lotus Notes, Microsoft Office suite of applications,and Web browsers and Web terminology (HTTP, URL, HTML, Acrobat Reader, etc.).

Education Preferred: BS/BA in Information Systems or Computer Science or equivalent help desk / technology support experience and education combination.We offer excellent salaries, a progressive environment and a premier benefits package that includes:
Medical, dental and vision coverage effective day one

Three weeks vacation in year one

15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits

Generous educational assistance

Health club subsidy

Paid, comprehensive training programs

Team-oriented working environment

Business casual dress
We are proud to be an Equal Opportunity Employer.