Customer Service Rep I

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems. Works under direct supervision and follows standard procedures to accomplish assigned tasks.
Provides pricing, availability, and schedule information within established guidelines.

Serves as communication link between customers and sales staff to assure responsiveness.

Tracks order activity and alerts appropriate staff of any potential delivery problems.

Attains pricing for any services and materials required for the manufacturing of customers item that must be manufactured at a different facility.

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.

Checks and approves credit within established limitations and confirms orders.

Obtains resolution of routine customer complaints and issues.

Tracks warehouse inventories and replenishments.

Suggests alternative products or services to meet customer needs.
It is the policy of Smurfit-Stone to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran. Smurfit-Stone will be recognized as North America's premier packaging company working as ONE team to deliver exceptional value to our customers, employees, shareholders, and the communities in which we do business. We will achieve our vision by creating and living a culture that embraces our core values: Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, Environmental Responsibility.Job Requirements
Please see Job Description