Assistant Manager Sales

Manages retail sales within a large branch, ensuring compliance with established internal operational standards and government regulations. Leads and manages sales activities to acquire, develop and retain profitable customer relationships to deliver business growth and income objectives.
Principal Accountabilities
1. Manage retail sales activities within a large branch. Oversee activities of assigned personnel, ensuring staffing levels meet customer volumes and service standards, while sales results meet and exceed established sales goals.
2. Lead and participate in branch sales activities concentrating on selling and cross-selling a full range of Company products and services to current and potential customers, concentrating on high profit and potential customers; refer customers to other specialized areas as required.
3. Ensure sales staff fully utilize customer relationship management system to provide targeted sales opportunities and support proactive selling of Company products and services to current and potential customers.
4. Participate in community organizations and activities to enhance the Company’s image and promote and develop additional referral sources and business.
5. Ensure timely, accurate and courteous customer service including resolution of complex customer problems. Measure service levels against customer expectations; identify quality gaps and follow-up with appropriate action to address these.
6. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
7. Complete other related duties as assigned, including serving as branch manager as required. Provide management direction to foster effective selection, development and reward of subordinates while contributing to initiatives in support of the Company’s Diversity programs.

We are proud to be an EEO/AA employer. We value diversity and offer a quality workplace.




job Requirements


* Minimum of four years proven and progressive retail sales experience or equivalent.
Bachelors degree or equivalent experience.
Life, health, series 6 and 63 licenses.
Well-developed sales, sales management, communications, managerial and customer service skills.
In-depth product knowledge and pertinent operating policies and regulations, as well as the customer relationship management system.
Thorough understanding of the customer service concept and its importance in developing and expanding account relationships. HSBC Compensation
HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.



HSBC Benefits
We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program. / gj-hh