Support Analyst II

Amgen is the leading human therapeutics company in the biotechnology industry. Our mission is to serve patients. We foster a culture of innovation, using our expertise in advanced science and technology to find new and better medicines to fight serious illness. For more information about Amgen, our visionary science, and our powerful medicines, visit www.amgen.com.

Amgen is committed to promoting and maintaining an inclusive, high-performing culture where all team members embrace and leverage each others' talents and backgrounds, nourish innovative thinking, achieve their full potential, and contribute to Amgen's success. Our commitment to diversity is articulated in our core values and reflected in every part of our organization. As an EEO/AA M/F/V/D employer, Amgen values and encourages diversity in the workplace.

This position will proactively support a variety of scientific computing needs for the laboratory staff. The successful candidate will be able to translate lab-computing needs expressed by clients into scalable, standardized solutions. This position will be responsible for developing processes for, deploying laboratory systems, maintaining regulatory compliance, keeping lab systems up-to-date both by maintaining security patch levels and matching appropriate computing hardware to instrumentation requirements, and managing laboratory services such as automated data backup and electronic data collection. End user support of scientific applications is frequently required including installation, proper configuration, and maintenance of user security levels.
Prioritizing tasks based on enterprise impact, functionality for users, network security, and Amgen corporate goals is critical. A Support Analyst II must be able to effectively communicate with systems administrators, network administrators and database administrators in order to provide behind the scenes technical solutions for clients.
REQUIREMENTS
A B.S. in Computer Science, Chemistry, or Life Sciences is required. Candidates should have a minimum of 5 years experience IT support within the pharmaceutical or biotech fields. A strong understanding of the lab environment is required. In addition, the candidate should have extensive experience with Microsoft technologies for corporate environments (Windows 2000/XP, Active Directory, Group Policies, SMS, WSUS). Microsoft certification in Windows 2000, XP, or 2003 is required. Experience working within a regulated environment (GxP) desired. Candidates must have experience in implementation of corporate IT projects and initiatives. Demonstrated strong customer service skills are a must, as is the ability to properly document processes and procedures. Must have demonstrated ability to work with scientific staff members. Familiarity with equipment used the pharmaceutical industry is required.