Insulin Pump Specialist

Medtronic. Careers with a passion for life.As the world’s leading medical technology company, we provide lifelong solutions to people with chronic disease. Everything we do is deeply rooted in our mission—to alleviate pain, restore health, and extend life. Every 5 seconds the life of someone somewhere in the world is improved by a Medtronic product or therapy. We also are dedicated to the total well-being of our employees and have been recognized for seven of the last nine years by Fortune magazine as one of the "100 Best Companies to Work For in America." Work with the kind of people who not only love what they do but why they do it.
Insulin Pump Specialist
Northridge, CaliforniaAs an Insulin Pump Specialist with Medtronic Diabetes, you will act as a liaison with our field-sales representatives, patients, doctors, and insurance companies to increase unit sales and maintain/develop your assigned territory customer base.
The Insulin Pump Specialist is the “inside member” of an integrated sales team who works in partnership with field sales personnel to provide patients with prescription Diabetes products. In this role, you will foster an existing working relationship (e.g. patients, health care providers, sales representatives) to develop an interest in our Diabetes products as well as confirm and build an interest in our products to successfully complete a sales transaction. This includes order fulfillment and administrative account management services to Diabetes customers as part of an account management team. You will be the primary inside customer contact for order fulfillment and guiding patients through the process of obtaining Insulin Pumps. Also, you will build and manage relationships with health care providers. As an Insulin Pump Specialist, you will accept full ownership for pre-sales issues initiated by customers and field/division personnel.
MAIN JOB DUTIES/ RESPONSIBILITIES:
Patient Account Relationship-Serves as the first point of contact for patients to capture, record, maintain and update customer activities and call results into the Medtronic Diabetes Information System on a daily basis.-Develops relationships with patients to secure recorded information that includes, but is not limited to: customer contact details, sales stage, customer potential, call outcome, and customer follow up. Ensures information is recorded timely, accurately and in a clear and understandable manner.-Provides outgoing calls to customers to explain insurance benefits.-Serves as the customer advocate for patients-Informs patients by developing and providing exceptional customer service.
-Overcomes objections in the selling process by advising customers of Medtronic Diabetes products.Sales Representative Relationship-Partners with field counterparts to achieve assigned pump revenue order processing objectives within assigned territories through acquisition of new customers. Informs and establishes prospective customers regarding all of Medtronic Diabetes products.-Consults with Diabetes Management Consultant to create, implement, and constantly improve local business plans to grow volume and improve service.
-Pursues all sales opportunities as generated through various company sources. Actively prospects pipeline targets.-Meet key performance indicators for sales productivity as defined by management.
-Collects, analyzes and reports data regarding customer issues to the Sales Representative.-Participates in process improvement activities to ensure productive and successful business relationships.Physician Account Relationship-Builds relationships with office staff to facilitate document collection.-Captures physician charts, labs, notes or letters of medical necessity necessary to receive Insurance approval.-Sets shipment/order processing expectations with physicians.-Partners with physicians to appeal rejected submissions for prior authorizations.-Guides physician and customers in the order processing of our products.
Insurance Account Relationship-Works within a defined level of authority to obtain verification of insurance benefits for Diabetes patients to provide potential patients with Medtronic Diabetes solutions, products, discounts, and pricing.-Serves as a customer advocate with payers.-Guides payers to a level of understanding with insurance plans.Diabetes Account Team Relationship-Maintains a collaborative relationship with all levels of Medtronic Diabetes employees (colleagues, functional groups, field sales and other sales groups) to ensure maximum service to the customer.
REQUIREMENTS
KNOWLEDGE/ EDUCATION:-Four-year bachelor's degree or equivalent work experience required.JOB EXPERIENCE:
-Demonstrated ability to communicate effectively through written documents, and in situations requiring negotiations.-Demonstrated ability to research and analyze problems and develop solutions.-Ability to exercise independent judgment.-Demonstrated ability to manage multiple priorities simultaneously, work in a fast-paced environment and accomplish results through influence.-Demonstrated ability to use personal computers
We are currently seeking multiple individuals for Sales opportunities throughout Medtronic. Qualified candidates with all levels of experience are encouraged to submit an application in consideration for this or similar opportunities. This opportunity is based in Northridge, California. Other opportunities may also exist at our locations in Minneapolis, Minnesota; Santa Rosa, California; Redmond, Washington; Denver (Louisville), Colorado; Ft. Worth, Texas; Memphis, Tennessee; Danvers, Massachusetts; and Jacksonville, Florida.With people like you who have purpose, potential and passion, we’ll supply physicians and their patients around the world with the means to alleviate pain, restore health and extend life.
TO APPLY: Please submit your resume at www.medtronic.com/employment. Review Sales openings or enter Requisition # 51767 and select "Add to Cart" or "Apply to this Job" to route your resume directly to the hiring department. No agencies or phone calls, please.
Medtronic is an equal opportunity employer committed to cultural diversity in the workforce