Service Specialist - Customer Loans

At Edward Jones, our formula for success has been to put our customers first. We recognize that the surest way to deliver outstanding service is to continually develop and reward those who provide it. If you're looking for the tools, resources and freedom to build a great future, contact Edward Jones today. And see for yourself why for the seventh year, Edward Jones was named one of the "100 Best Companies to Work For in America" by Fortune magazine in its annual listing. The firm took the No. 16 spot overall in the ranking and was named to the No. 4 spot for large companies. The seven Fortune rankings include top 10 finishes for five years and consecutive number one rankings in 2002 and 2003.Date Posted:23-August-2006The Operations division of Edward Jones currently has an opening for a Service SpecialistResponsibilities:
Deliver A++ Service and First Contact Resolution when responding to verbal and written inquiries from branches and other departments.
Successfully complete Customer Loan Level 1 training. This will include classroom and independent study, practical application, proficiency testing and coaching/observation evaluations.
Demonstrate ability to manage work within defined deadlines, to utilize all resources effectively and to problem solve while meeting service expectations of internal customers.Full-time associates are provided a core set of benefits including:Life insurance and accidental death and dismemberment coverage
Short-term and long-term disability
Paid vacation
Paid holidays
Paid sick days
Workers compensationUnemployment insurance
Mutual fund purchases at net asset value
Employee assistance program
Opportunity for bonus participation
Company-paid profit sharing
Tuition reimbursement
Adoption expense reimbursementFull-time associates may also elect to participate in the following:Medical and dental insurance
Additional life insurance and accidental death and dismemberment coverage
Long-term care insurance
401k plan with company match
Flexible spending accountsYou may also apply directly through the Edward Jones on-line resumeform:http://www.edwardjonesopportunity.com/cgi-bin/getHTML.cgi?page=/email/en_US/online_application_usa.html
Please include the Reference Code in the job code field.
For more information visit our website at www.edwardjones.com/careers
REQUIREMENTS
Excellent written and verbal communication skills.
Strong analytical skills.
Customer service experience
Effective communication skills via phone.
Multitasking and strong organizational skills.
Ability to work unsupervised within a teamwork environment.
A bachelor's degree is preferred.(KE) *