Personal Banker

Capitol Bancorp Limited is a uniquely structured affiliation of small community banks. Each bank, which typically has only one location, is focused on meeting the banking needs of entrepreneurs, professionals and other individuals seeking individually-tailored service. Each bank has full local decision-making authority in making loans and delivery of other banking services. Each bank is managed by an on-site president and management team under the direction of its local board of directors.

Capitol Bancorp Limited is currently looking for a Personal Banker responsible for providing a high quality of customer service while performing a wide variety of services such as opening new deposit accounts, assisting customers with questions, changes, or concerns regarding new or existing accounts. Cross-sells various Bank products and may perform teller functions.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES
Represents the Bank to customers in a courteous and professional manner. Provides prompt, efficient and accurate service in processing requests and transactions.
Opens a variety of business and consumer accounts after determining the customer’s needs. Explains various account and ownership options, providing the counseling necessary to meet the stated needs and obtaining the required information.
May contact current and potential Bank customers to promote new business by mail, phone or in person to meet specific goals as outlined to expand Bank services.
May perform teller functions, such as processing deposits, withdrawals, loan payments, travelers checks, stop payments, selling cashiers checks and money orders and processing account holds.
Completes a variety of reports related to banking transactions.
Resolves a variety of customer complaints and inquiries; maintains contact with customer through telephone or written communication, as required.
May perform related duties as assigned or as the situation dictates.

OTHER DUTIES AND RESPONSIBILITIES
Prepares correspondence to customers using knowledge of Bank products and Bank policy.
Processes documents pertaining to incoming and outgoing wires.




Capitol Bancorp Limited and its affiliates are equal opportunity employers
REQUIREMENTS
Skills/Equipment
A high level of customer service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential customers.
A thorough knowledge of all Bank services.
Ability to operate an information terminal and other standard office equipment, including knowledge of Microsoft Word.

Training/Preparation Required
Experience in a cross sell environment.
One to three years banking experience, plus training in customer service skills preferred.