Mortgage Branch Manager

The role of the Branch Manager (Associate District Manager) is to supervise Loan Officers, manage the branch and enhance loan production within a branch. Directly responsible for the implementation of loan origination objectives and strategies that will expand market share, with the objective of improving profitability. Recruit, train and manage Loan Officers and other office personnel as directed by the District Manager.

RESULTS: Responsible for profitable growth to meet or exceed established goals and objectives for the District. Works directly with the District Manager in managing all elements of the business including loan origination, volume growth, margin control (OVA and NVA), cost control, and efficiency. Monthly review of actual performance against plan/budget and implement action steps to achieve corrective measures where necessary.

STAFF DEVELOPMENT: Adhere to the specific criteria for selection and training of Loan Officers as set forth by the District Manager. Proactively respond to and correct any deficiencies. Continually educate and provide ongoing training to Loan Officers on sales techniques, most especially closing techniques, upselling, and customer service. Take appropriate action to improve performance of Loan Officers. Take appropriate action to improve performance of other office personnel in coordination with the District Manager. Leverage origination opportunities through alternative sources. Ensure staff adheres to policies, procedures, code of ethics, and rules, regulations and mortgage banking laws.

PRODUCTION: Identify and implement plans to increase production and leverage business opportunities within a designated geographic area by: Meeting or exceeding personal production goals, Developing the skills of Loan Officers to meet or exceed District and Division production objectives. Analyzing competitive updates, Identifying and presenting market specific needs. Developing plans to increase market share. Area market plans to include pricing, product, volume and growth opportunities, Proactively recruiting Loan Officers, Ensure training programs are through and delivered in a timely fashion, Maximize profitability and growth of the branch.

SERVICE QUALITY: Ensure that superior quality customer service is being provided at all times by regularly scheduling and/or attending production meetings to discuss service quality, promptly resolving customer problems and operational issues, coaching staff on customer service skills and expectations, and providing ongoing training. Timely introduction of products and services as directed by the District Manager. Collaborate to resolve service-related issues and assure proper and timely communication to customers. Monitor communication practices between customers and staff thereby ensuring a pleasant customer experience. Document best practices including repetitive problem resolution guidelines.


OPERATIONS/ADMINISTRATION: Delegate appropriate authority and responsibility to achieve efficient office operations, quality customer service and uniformity in the application of GMACMC policy and procedures. Recommend solutions to improve service quality, raise staff productivity, improve retention, and increase overall profitability. Adhere to established branch staffing levels. Recommend solutions to improve service quality, raise staff productivity, improve retention, and increase overall profitability. Adhere to GMACMC’s product and pricing guidelines. Ensure all Loan Officers meet or exceed minimal acceptable standards. Ensure proper management of expenses.Job Requirements
REQUIREMENTS
Minimum five (5) years production experience. Bachelor’s degree a plus. Management courses a plus. Proven experience leading and managing a motivated sales team. Excellent sales and negotiation skills. Excellent math and analytical skills. Innovative thinking that provides solutions to problems and issues on a global and micro level. Creative and strategic planning skills to enhance local marketing strategies. A working knowledge of FNMA, FHLMC, FHA, VA, GNMA, mortgage insurer guidelines, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws, and GMACMC Company Policy Compliance and Ethics Codes. Strong sales skills. Strong leadership skills. Strong communication skills, both written and oral. Self motivated, flexible and adaptable. Coaching and mentoring mentality. Results oriented. Ability to maintain confidentiality at all times.