Member/Loan Service Rep

Assists members with opening and closing accounts; underwrites consumer loans within assigned lending authority; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Assists other member service
representatives with technical questions and problems related to products, services and regulations.
Identifies cross-sell opportunities and cross-sells services to members.
Assures that appropriate records are maintained and required reports are
prepared including compilation and assembly of loan documents into files for
record keeping.
Processes and inputs data on the computer system.
Acts as liaison between members and various organizations and departments.
Assists with the training of other member service representatives.
Performs other duties as assigned.

Credit check required.

We offer an excellent benefits package including medical, dental, vision,
401(K) life, STD and LTD. Please visit our website at : www.hughesfcu.org
for additional information on our benefits package.
REQUIREMENTS
To develop and improve the knowledge and skills of assigned member service representatives.
To provide accurate, courteous, friendly, timely and professional service to all members and other employees.
To assist members waiting in the lobby in a timely manner.
To respond to all correspondence in a timely manner.
To wait on a proportionate number of members based on branch volume.
To respond to all telephone messages in a timely manner.
To process member transactions within credit union standards.
Meet assigned sales goals and service standards.