Customer Service/Office Assistant (670)

Scottrade is an online brokerage firm that provides customers with a way to inexpensively manage their own investments while still receiving exceptional customer service. Headquartered in St. Louis, Missouri the firm allows investors to conveniently place trades online while offering the added assurance of the second-largest nationwide branch network. Scottrade’s culture is based on customer service and employee excellence.

We are looking for a Financial Office Assistant for La Jolla, CA branch.

DUTIES AND RESPONSIBILITIES:

Greet customers and answer phones

Receipt in check, stocks, and transfers

Open mail and process/distribute paperwork effectively

Process new account paperwork

Send out necessary paperwork needed to be completed by client

Assist brokers as necessary

Hand out packets to walk-in customer

Provide stock quotes to customers

Assist with training interns

Match incoming stocks and checks with accounts

Navigate through the activity, position, security master, and balance screens of the CRI system to obtain customer information

Follow up on new accounts

Process required document reports

Create and file new accounts and all pertinent paperwork for accounts

Handle all returned mail – find out new address and phone numbers of customers and mail back to customers

Assist customer with the paperwork for different account types

Calculate and reiterate commissions to customers

Follow-up on any problems arising from paperwork for a customer

Contact banks on credit checks for approval

Assist all customers and branch brokers with IRA’s/set-up, distribution, nuances of each type.