Collector 3

As the leader in Small Business Lending, Wells Fargo is looking for highly motivated individuals to join our team. While our primary focus is the collection of credit card/line accounts, we also focus on customer service and the importance of educating our customers. The ideal candidate will be able to gain knowledge of company products, services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency. Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. May skip-trace to find and collect on delinquent accounts. Refers more complex issues to higher level Collections staff.
Minimum Qualifications


* Minimum Qualifications:-Previous customer service and/or collections experience

Proficient computer/typing and phone usage skills

Ability to work with deadlines in a high production environment

Previous negotiation/sales experience

Ability to communicate professionally and effectively with our business customers as well as our internal customers

Proven ability to work with minimal supervision
* Preferred Skills:-Proficient computer experience using Microsoft Office with the ability to toggle between several different windows

Previous call center experience

Previous work experience in Small Business or Super prime consumer card collections

Previous experience working at a financial services company