Service Manager

The Service Manager directs all service department activities of a Tire Kingdom retail store engaged in selling tires and related automotive parts and mechanical services. Is responsible for developing and directing a team of General Service Technicians and Mechanics who exemplify the highest level of quality and customer service. This position ensures compliance to all Tire Kingdoms policies and procedures for automotive services.

Responsibilities:


Meet or exceed Tire Kingdom’s performance standards for quality and speed of service to our customers.

Insure continuous implementation and enforcement of Tire Kingdom’s policies and procedures.

Develop and direct a skilled and cohesive team of Mechanics and General Service Technicians.

Evaluate performance of General Service Technicians and Mechanics.

Ensure compliance to all OSHA, M.A.P., State and Hazmat regulations.

Follow all safety practices as outlined in policy and procedures.
Job Requirements

A proven history of successful management expertise including but not limited to: leadership and motivational ability, time management and organization skills, training, coaching and counseling.

A.S.E. certifications preferred.

Has the ability to demonstrate a thorough understanding of all General Service Technician and Mechanics positions; including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services.

Strong service sales and expense control ability.

Ability to work well under pressure and handle multiple tasks.

Possession of a valid in-state driver’s license.

Strong customer service orientation and a high level of professional integrity.

Ability to work a flexible retail schedule including weekends.

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Strong telephone, verbal and written communication skills.

Join the Tire Kingdom family, America's premier tire and auto service providers with over 600 locations in 26 states. We offer a competitive wages, and excellent benefits, including 401K, Medical, Dental, Life Insurance, Paid Vacations and Holidays, Tuition Reimbursement, etc. EOE"