Service Manager

BFS Retail & Commercial Operations, LLC (BFRC) employs over 20,000 associates in North America. BFRC consists of more than 2,200 company-owned consumer and commercial stores in the United States and Canada and operates its own credit services and marketing operations. The store channels include Firestone Tire & Service Centers, Tires Plus, Expert Tire, Mark Morris, Commercial and Farm Stores and GCR Truck Tire Centers offering truck tire sales, service and retreading outlets for truck and bus, off the road and agricultural tires.With 2,200 locations across America and over $2 billion in tire and auto service sales, Bridgestone/Firestone is the right place to build a career. Join us!!Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.You will take a leadership role in creating:
Associate Retention
Customer Satisfaction & Retention
Serving Customers’ Automotive Service Needs
Creating Results for Associates, Customers, and the Company
REQUIREMENTS
4 years auto service technical experience
and
1 year service manager or writer experience.A college degree is a plus.
We offer over 31 excellent benefits and privileges to every employee.We are An Equal Opportunity Affirmative Action Employer, in fact, “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of associates.”Over 100 years of success is an indication of the stability our workforce enjoys.Pre-employment drug test/physical/ background check will help assure we build teams of people who can best work with others and serve customer needs.Please visit our website at www.bfmastercare.com to learn more about our organization and locations.