Automotive Service Advisor

Job Description: Our ambitious team makes Pacific Coast Volvo Chrysler Jeep Suzuki a successful, energetic, forward-moving organization. We're looking for people who can make a difference because we believe that an innovative oriented team can accomplish anything! The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for maintaining a positive image and long-term customer relations through communication and follow-up with our customers. Service Advisors act as a liaison between external customers and all those involved internally at the dealership from the time of the service appointment process through the time of the delivery process when we return the vehicle back to the customer. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Parts & Service Director.
REQUIREMENTS
Primary Responsibilities

Meet and greet service customers, taking service calls from customers to schedule appointments

Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided

Determine progress of repair/service orders and inform customer accordingly

Review results of customer satisfaction surveys with service managers

Address customer’s questions/needs promptly and professionally

Establish long-term positive relationships with customers

Identify service needs of customer vehicle based upon historical service data

Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule

Must be able to up sell

REQUIREMENTS

Required Experience: Ideal candidates will have:

1+ years experience as a service advisor in a dealership preferred

Outstanding communication skills both written and verbal

Superior customer service skills

Basic understanding of vehicle systems

A valid drivers license

Required Education: A high school diploma or the equivalent

Compensation: We offer competitive pay, health, dental, 401(k) program, paid vacation, and a professional working environment.