ILEC Administrator

COMPANY OVERVIEW:
Deltacom is the premier provider of full-service, integrated telecommunication and technology solutions to customers in the southeastern United States. We are dedicated to constantly improving the products and service we offer. With more than 40 locations and over 100 years of company history, exceptional career opportunities are constantly arising within our organization!
Our impressive scope of products and services, and our cutting-edge solutions demand a talented, energetic team of employees. It is vital to us to attract and retain the best of the best in the industry. Our employees remain our most valuable asset and Deltacom^ rewards employees with competitive pay and benefits. Our corporate culture encourages individuals to strive for their personal best, succeed and grow!
JOB TITLE: ILEC Administrator
JOB DESCRIPTION:
Responsible for processing local resale orders for new and existing customers. Submits Local Service Request to numerous Local Exchange Carriers ie., Sprint, CenturyTel, Verizon East and West. Local Service Requests are manually submitted via the Local Exchange Carriers system. Negotiates due date with the Local Exchange Carrier for conversions, moves, adds or changes. Tracks Local Service Request through the carriers system ie., due dates (FOC) and completion dates (Completion Notice) and updates this information into STARS. Notifies field/order entry for any corrections needed to process the order. In some cases, contacts customer with due dates. Assist Repair and Customer Care in resolving customer issues/troubles. Maintains knowledge of company products and guidelines and knowledge of Local Exchange Carriers rules for processing orders. Also maintains knowledge of Local Exchange Carriers feature capabilities/interactions. Interfaces with internal departments to ensure accurate and timely transition for the customer.Skills, Experience, Education or Other Requirements Needed for this Job:High School Diploma or GED; some college or college course work preferred; and good attention to detail and organizational skills. Computer proficiency preferably in the following: Windows, MSWord, MSExcel or Lotus123, and Lotus Notes.
Location: Arab, AL
Website: http://deltacom.com
Career Center: http://deltacom.com/careers.asp
AA/EEO
REQUIREMENTS
See job description for more details