National Accts Bus Ops Supv

Johnson Controls is a growth company. And not just because we've posted increased sales for over 58 consecutive years. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers great advancement opportunities, training, benefits and more. You'll be challenged to innovate, encouraged to apply your knowledge and well-rewarded for results.A Fortune 100 company, Johnson Controls is a global leader offering solutions in automotive systems and facility management and controls. We've been consistently recognized as one of the world's 100 best-managed companies. Our family includes more than 118,000 employees on six continents. Their health and safety is paramount to our success. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to excellence.EOE/AA EmployerRESPONSIBILITY LEVEL:
Under general supervision, owns the day-to-day national service business support group operations and processes to ensure customer satisfaction and financial objectives are met.  Owns and drives implementation of service business processes and service applications to maintain 24 x 7 operations. Also is responsible for employee, development and retention.
PRINCIPAL DUTIES:
1. Supervises the daily operations of a team dedicated to providing support for national service customers and handling complaint process for both internal and external Controls Group customers.  Ensures appropriate coverage and employee training to meet or exceed established standards for service within the unit. Achieves through actualization and management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
2. Works with the National Service Management Team to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business, including annual financial planning, manpower loading, forecasting, and monthly business analysis (billing rates, gross profit variance, accounts receivables, etc.).
3. Supervises a National Service Business Support Team responsible for account management support, asset management / equipment data tracking, scheduling / backlog management, service order posting, invoicing, credit and collections.
4. Works directly with transition management in the deployment and implementation of new customers to the National Service Accounts portfolio.
5. Drives service business processes and applications through the National Service organization and provides coaching and mentoring to Regional / Branch teams supporting the National Service Business. 
6. Ensures training, communication, measurement and reinforcement of processes and service applications, including Service process related continuous improvement project development and deployments.
7. Provides coaching and support to a National Support Group Team in managing the day to day operations and business processes through implementation of business best practices and service applications.
8. Implements mechanisms to track individual employee performance (quality and productivity), and provides timely feedback to employees.
9. Coordinates flow of information between National Service Managers, Customers, Sales personnel and the Regional Service Teams (i.e. – ensures contract details of execution are accurate and distributed).
10. Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
REQUIREMENTS


Bachelors Degree in Business Administration, Finance, Accounting or equivalent relevant experience, plus four to five (4-5) years experience in the service industry with previous supervisory experience or equivalent.  Must be able to work in both a direct and indirect management capacity, as well as support multiple teams not under direct management.  Demonstrated experience in business financial analysis and managing business process activities to achieve financial objectives. Excellent oral and written communication skills.  Ability to travel 15% Time.